Workshop Manager, Taylor & Hart - Taylor & Hart Boutique, Seven Dials, Covent Garden, London

TN United Kingdom; London; On-site; GBP 35,000 - 50,000; Full time

Job summary

A prestigious jewellery company in London seeks a Workshop Manager to lead their team. Responsibilities include maintaining quality standards, planning workflows, and improving technical knowledge within the workshop. The ideal candidate will possess significant experience in jewellery manufacturing, leadership skills, and effective communication abilities.

Qualifications

• Minimum 5 years in jewellery manufacturing or bench work.
• Prior supervisory/managerial role in jewellery workshop.
• Strong knowledge of precious metals, gemstones, and production techniques.

Responsibilities

• Lead and manage the workshop team and workflows.
• Ensure quality standards in workshop operations.
• Provide feedback and implement changes for process improvements.

Skills

Leadership

Organizational Skills

Communication

Education

Experience in jewellery manufacturing

Supervisory experience

Tools

CRM and ERP platforms

Job description

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Client:

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

27e9e50137c8

Job Views:

4

Posted:

27.05.2025

Expiry Date:

11.07.2025

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Job Description:

Supporting the work of the Jeweller since 2006

Workshop Manager

Supporting the work of the Jeweller since 2006

Workshop Manager

Workshop Manager

Taylor & Hart

London

The Role

We are seeking a high performing Workshop Manager to lead the Taylor & Hart Workshop team.

Key responsibilities include maintaining our quality standards, planning workflow and improving technical knowledge across the business.

The ideal candidate will be a self-starter who proactively builds partnerships with senior stakeholders within Taylor & Hart to gain a good overview of the business from the inside out and is eager to make a real difference to the companys success.

Work Listing

Ensure internal product tracking system is kept live at all times

Responsible for hiring, onboarding, managing and the performance of the workshop team

Responsible for workload management for both employed craftsmen and contractors (internal and external)

Ensuring all services done internally are completed by internal deadline and up to company quality standards

Responsible for the overall operations of the workshop including: materials, the overall space and equipment, smelting and salvage.

Ensuring health, safety and security in the workshop at all times

Support the Aftercare function with inspections and recommendations of aftersales (outside of policy resizes, repairs and returns)

Support the Quality function with up to company standards quality checks

Provide feedback to the CAD and Procurement departments to improve overall product quality, longevity and finish.

Support the design and sampling stages of New product development

Support the design and planning stages of some Bespoke pieces

Support other departments who need access to the workshop on an ad hoc basis to do so with the least possible disruption (content, brand activations, consultants learning or getting exposure etc.)

Onboarding , managing and giving feedback to external/internal contractors

Look for new contractors when existing ones are not meeting standards or we have grown sufficiently to need more support

Plan for and facilitate training opportunities, both in-house and externally for contractors who need this

Provide feedback and where possible implement changes on how systems and processes can be improved

Ideal Candidate

Minimum 5 years of experience in jewellery manufacturing, repair, or bench work.

Prior experience in a supervisory or managerial role within a jewellery workshop.

Strong knowledge of precious metals, gemstones, and production techniques.

Excellent leadership and team management abilities.

Strong organisational and planning skills to manage workflow and deadlines.

Strong verbal and written communication.

Ability to give clear instructions and constructive feedback to team members.

Experience with CRM and ERP platforms

Reports To

Head of Supply Chain

Contract Type

Full time / Permanent

Salary

Depending on experience