Workshop Manager

Activate Group Limited; The Wells; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company in the vehicle repair industry is seeking a Workshop Manager for their Tunbridge Wells site. The role involves overseeing workshop operations, ensuring high standards of service and compliance with safety regulations. With great career development opportunities, this position is ideal for someone passionate about the repair industry and customer service.

Benefits

33 days holiday (including bank holidays)

Personal health cash plan for dental and optical checks

Enhanced maternity, paternity, adoption, and shared parental pay

Life assurance: three times basic salary

Free breakfasts and fruit

Birthday surprises

Qualifications

• Understanding of vehicle legislation and trade practices.
• Knowledge of Health and Safety regulations, including E.P.A. and Risk Assessment.
• Leadership and coaching skills.

Responsibilities

• Implement operational workshop loading system ensuring targets are met.
• Liaise with logistics staff to monitor incoming repair vehicles.
• Deliver exceptional customer service and ensure compliance with Health and Safety.

Skills

Understanding of the repair industry

Knowledge of Health and Safety regulations

Computer literacy

Leadership and coaching skills

Knowledge of repair processes

Ability to work under pressure

Job description

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Job title: Workshop Manager

Department: Activate Accident Repair

Location: Tunbridge Wells

We're excited to announce the addition of two new sites to our Activate Accident Repair business! We have acquired two established Motorcare Bodyshops in Tunbridge Wells (Kent) and Bristol, marking a significant step in expanding our repair capacity to support our growing client base.

We are now recruiting for our Tunbridge Wells site and are looking for a Workshop Controller to join our newest team as we grow.

**Listed in the 2022 Sunday Times 100: Britain's fastest-growing private companies.
**Great career development opportunities - grow with us.

About the role

Ensure service and repairs are carried out effectively and accurately, maintaining the highest standards of technical quality within the Bodyshop.

Key responsibilities

1. Implement operational workshop loading system in line with company policy/procedures, ensuring all targets and deadlines are met.
2. Liaise with office logistics staff to monitor incoming repair vehicles.
3. Utilise resources efficiently within your area of responsibility.
4. Deliver exceptional customer service.
5. Ensure compliance with Health and Safety requirements and proper use of personal protective equipment.
6. Report potential Health and Safety risks to affected personnel.
7. Monitor and control workshop output and efficiency.
8. Communicate repair procedures clearly to staff and customers, adapting explanations as needed.
9. Assign tasks using workshop equipment appropriately.
10. Value vehicles accurately to assess repair economics.
11. Adhere to material wastage reduction targets.
12. Protect customer vehicles and contents during repairs.

Skills and experience

1. Understanding of the repair industry, vehicle legislation, and trade practices.
2. Knowledge of Health and Safety regulations, including E.P.A. and Risk Assessment.
3. Computer literacy.
4. Leadership and coaching skills.
5. Knowledge of repair processes and vehicle construction.
6. Ability to work under pressure.

Benefits

• 33 days holiday (including bank holidays)
• Personal health cash plan for dental and optical checks
• Enhanced maternity, paternity, adoption, and shared parental pay
• Life assurance: three times basic salary
• Free breakfasts and fruit
• Birthday surprises

What you can expect from us

At Activate Group, supporting our team members is a priority. Whether at our offices, on-site, or working remotely, we provide support to help you succeed. We offer health and wellbeing benefits, rewards, and perks to show our appreciation.

A bit about us

Named in the Sunday Times as one of the UK's 100 fastest-growing private companies, we employ over 700 staff nationwide. We work with major fleets and insurance companies, supporting drivers involved in road incidents through our contact centres in Halifax and Peterborough. We manage vehicle repairs through our own body shops and a network of independent partners.

Our purpose: Make someone's bad day better

Our values:

• Make it happen - Be accountable, proactive, and committed to quality.
• Strive for better - Be bold, challenge norms, and seek continuous improvement.
• Win together - Collaborate, learn, and respect each other.