Workshop Manager

Halfords Group PLC; Devon and Torbay; On-site; GBP 33,000 - 38,000; Full time

Job summary

Join a leading company in the UK as a Workshop Manager in Exeter. Lead a team in delivering exceptional customer service and technical solutions while benefiting from competitive pay, bonuses, and extensive perks that support career development and wellbeing in a dynamic environment.

Benefits

5.6 weeks’ annual leave

Up to 50% off garage bills

25% off Halfords products

Financial planning support via Wagestream

GP Access 24/7

Pension Scheme & Life Assurance

Health Cash Plan

Opportunity to buy a Trade Price Bike

Share save scheme with 20% discount

Qualifications

• Proven leadership and mentoring skills required.
• Experience with compliance standards and in-house systems essential.
• Valid driving license necessary.

Responsibilities

• Lead the workshop team to deliver technical solutions promptly.
• Collaborate with Front of House to ensure seamless customer service.
• Maximize team performance against sales and customer service targets.

Skills

Leadership

Communication

Organizational Ability

Compliance Standards

Relationship Building

Education

Level 3 in Light Vehicle Maintenance

Job description

Apply now Job no: 558654
Work type: Full time
Site: Exeter
Categories: Autocentre Management
Location: Devon
Salary: £33,000 - £38,000 per annum + bonus
Business Area: Autocentres

• Average uncapped bonus of £7,100 per year (with potential to earn more)
• 5 days a week
• Earn extra with our refer a friend scheme – T&C’s Apply

Join Halfords as a Workshop Manager and be part of a dynamic team dedicated to delivering exceptional technical solutions and customer service. This role offers the opportunity to lead a talented team of technicians, drive innovation, and grow your career in a supportive and engaging environment.

This is a really exciting time to join our Halfords Garage Services team. You will be working at one of our new Fusion centres; it will be upgraded with the latest facilities to lead the way in providing a first-class customer experience and a great working environment.

Benefits Include:

• 5.6 weeks’ annual leave
• Up to 50% off garage bills in our Autocentres and 25% off most our Halfords products in our retail stores
• Discounts on everything from groceries, shopping, insurance, days out, restaurants and more
• Family & Friends Discount Events
• Opportunity to buy a Trade Price Bike & enrol in the Cycle to Work Scheme
• Financial planning support via Wagestream - access up to 30% of your salary in advance
• GP Access, 364 days a year, 24 hours a day
• Join the Share save scheme with a 20% discount on shares
• Health Cash Plan – to access wellbeing services and claim back healthcare costs
• Pension Scheme & Life Assurance

You will be given every opportunity to progress your career at Halfords. Access to hybrid training and IMI approved continuous development will be fully supported.

Key Responsibilities:

• Lead the Workshop team to deliver technical solutions promptly.
• Collaborate with the Front of House team to ensure seamless customer service.
• Allocate jobs based on technical requirements and customer demand.
• Conduct daily huddles to keep the team informed and motivated.
• Inspire and mentor the team to develop their technical skills.
• Act as an ambassador for Halfords Values, promoting a positive and inclusive culture.

Key Accountabilities:

• Understand customer demand and manage the team to exceed expectations.
• Communicate clearly with customers about work options and implications.
• Maximize team performance against sales and customer service targets.
• Ensure compliance with Health & Safety and quality standards.
• Support team engagement and bring Halfords Values to life.

Skills and experience:

• Level 3 in Light Vehicle Maintenance or equivalent experience.
• Proven leadership and mentoring skills.
• Excellent communication and organisational abilities.
• Strong track record of meeting targets and building relationships.
• Experience with compliance standards and in-house systems.
• Valid driving license.

Why Halfords?

We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest Automotive service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.

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