Workshop Manager

Halfords; Cheltenham; On-site; GBP 35,000 - 40,000; Full time

Job summary

A leading automotive service provider in Cheltenham seeks a Workshop Controller to oversee daily operations and ensure customer satisfaction. Responsibilities include job allocation based on technical requirements and team mentoring. Candidates should be Level 3 technically trained in Light Vehicle Maintenance with team management experience. The role offers competitive benefits including discounts, a pension scheme, and opportunities for career development.

Benefits

5.6 weeks’ annual leave

Up to 50% off garage bills

Family & Friends Discount Events

Health Cash Plan

Qualifications

• Technically trained to Level 3 in Light Vehicle Maintenance or equivalent experience.
• Experience managing a team/workshop to drive performance.
• Proven ability to exceed customer metrics.

Responsibilities

• Ensure smooth running of the Workshop team.
• Allocate jobs based on technical requirements.
• Promote company values within the team.

Skills

Level 3 in Light Vehicle Maintenance standard

Team management experience

Customer communication skills

Technical training experience

Health and Safety compliance

Time management

Full valid driving license

Job description

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Average uncapped bonus of £5,800 per year (with potential to earn more)

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Job Title: Workshop Controller

As a Workshop Controller, you will be responsible for the smooth running of the Workshop team on a daily basis and have supervisory responsibilities. Your duties include allocating jobs based on technical requirements and customer demand, holding daily huddles to update colleagues on commercial priorities, and ensuring customer satisfaction.

This role requires technical training, inspiring and mentoring the Workshop team to develop their skills, and providing technical support when needed. You will promote the Halfords Values and instill these in your team.

This is an exciting opportunity to join one of our flagship centres, which will be upgraded with the latest facilities to provide a first-class customer experience and a great working environment.

Benefits Include:

• 5.6 weeks’ annual leave
• Up to 50% off garage bills in our Autocentres and 25% off most Halfords products
• Discounts on groceries, shopping, insurance, days out, restaurants, and more
• Family & Friends Discount Events
• Opportunity to buy a Trade Price Bike & enroll in the Cycle to Work Scheme
• Financial planning support via Wagestream – access up to 30% of your salary in advance
• GP Access, available 364 days a year, 24 hours a day
• Join the Share save scheme with a 20% discount on shares
• Health Cash Plan for wellbeing services and healthcare cost reimbursement
• Pension Scheme & Life Assurance

We support career progression through hybrid training and IMI approved continuous development.

Skills and Experience:

• Technically trained to Level 3 in Light Vehicle Maintenance standard, or equivalent experience
• Experience managing or supervising a team/workshop to drive performance
• Excellent customer communication skills
• Experience developing colleagues through technical training
• Proven ability to exceed customer metrics and support KPI achievement
• Experience ensuring compliance with Health and Safety and quality standards
• Experience with labour force scheduling and time management
• Must hold a current full valid driving licence

Why Halfords?

We are in an exciting growth phase, focusing on motoring services and electric mobility. Join us and be part of our success in helping the nation stay safe and mobile.