Workshop Manager

TIP Trailer Services UK; Charnwood; On-site; GBP 48,000; Full time

Job summary

A leading company in the trailer services sector is seeking a skilled technician to manage workshop operations and ensure high standards of service. The role offers full-time, permanent employment with competitive benefits, including a generous salary and opportunities for professional development. Ideal candidates will have relevant certifications and a strong customer-focused mindset.

Benefits

Company pension – 4% employer/4% employee contribution

Private healthcare

25 days holiday plus bank holidays

Life assurance – 3 x salary

GIP (Group Income Protection)

Annual employee wellbeing payment

Long service and success awards

Various training and development opportunities

Full PPE provided

Employee assistance program

Qualifications

• Experience in workshop management is advantageous.
• Must be a 'time served' technician with a background in trailer repairs.

Responsibilities

• Maintain good workshop loading and prioritize repairs.
• Minimize trailer/truck downtime by identifying economical repair methods.
• Provide excellent customer service and uphold company values.

Skills

Customer Focus

Communication

Analytical Skills

Education

City & Guilds 1, 2 & 3 Certificates

Job description

Position based in Shepshed, Leicester, starting January/February 2025, with the flexibility to work from alternative locations until the new facility is operational.

Job Types: Full-time, Permanent

Salary: up to £48,000 per year

Benefits we offer

• Company pension – 4% employer/4% employee contribution
• Private healthcare – with opportunity to upgrade to include immediate family
• 25 days holiday plus bank holidays, with options to buy up to 4 days or sell up to 5 days
• Life assurance – 3 x salary
• GIP (Group Income Protection)
• Annual employee wellbeing payment
• Long service and success awards and recognition
• Various training and development opportunities
• Full PPE provided for all climate conditions
• Employee assistance program via Health Assured

If you value team spirit, safety, and skill development, TIP Group could be the right place for you.

TIP Group is a “Great Place To Work” certified company, investing in the latest IT, tooling, and training. Our well-maintained facilities and service vans are equipped to support your work effectively.

Responsibilities:

• Maintain good workshop loading and prioritize repairs based on customer and business needs
• Minimize trailer/truck downtime by identifying economical repair methods
• Carry out inspections, services, and repairs in the workshop, roadside, or at customer premises to high standards, complying with all legislation and safety policies
• Manage workshop systems and processes efficiently
• Promote safe, tidy, hazard-free working environment, adhering to EHS policies and legislation
• Maintain staffing levels by managing holiday requests and workshop workload
• Control overtime in line with maintenance needs
• Process paperwork accurately and promptly
• Identify opportunities to utilize manufacturer warranties and goodwill schemes
• Analyze maintenance trends and report to management
• Meet or exceed all set goals and objectives
• Ensure company vehicles are operated legally and in accordance with policies
• Provide excellent customer service and uphold company values
• Identify potential business opportunities and communicate them to management
• Ensure staff driving Mobile Service Vans understand and adhere to policies
• Ensure staff wear/use appropriate PPE at all times
• Follow health and safety policies, reporting concerns to the Branch Manager
• Complete all required training

The above duties are not exhaustive and may evolve over time as directed by your supervisor or manager.

Qualifications/Requirements:

• Experience in workshop management is advantageous
• Must be a “time served” technician or hold City & Guilds 1, 2 & 3 Certificates or equivalent, with a background in trailer repairs
• Customer and team-focused mindset with professionalism
• Experience managing a team is a plus
• Self-motivated, enthusiastic, with strong communication skills
• Organized, attentive to detail, able to prioritize and meet deadlines
• Ability to work independently
• Confident to challenge and question
• Analytical and numerical skills are beneficial
• Valid full driving license

We value diversity, which fosters innovation. We welcome all qualified candidates who align with our commitment to integrity, honesty, and ethical behavior into our TIP family.

About Us

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