Workshop Manager

Paragon Bank; Barnstaple; On-site; GBP 30,000 - 45,000; Full time

Job summary

Join a leading UK bank as an experienced Workshop Manager, managing all workshop operations in North Devon and Somerset. This role requires strong leadership in managing technicians, ensuring compliance, and optimizing costs while delivering exceptional service to customers. Enjoy generous benefits including a share save scheme and a robust pension plan.

Benefits

Generous holiday allowance: 25 days plus additional days off

Share Save Scheme: opportunity to buy shares at a discount

Profit-related pay: sharing company profits with employees

Pension plan: up to 10% employer contribution

Enhanced parental pay

Employee discounts on various services

Volunteering day: one day per year

Life assurance and personal accident cover

Qualifications

• Experience managing workshops and teams is essential.
• HGV category C driving license is advantageous.
• Ability to work independently and collaboratively.

Responsibilities

• Manage multi-skilled technicians at North Devon and Somerset workshops.
• Ensure health and safety compliance across sites and staff.
• Oversee maintenance activities, ensuring KPI compliance.

Skills

Effective health and safety management

Problem-solving skills

Organizational skills

Communication skills

Education

Recognized vehicle engineering qualification for HGVs (e.g., City & Guilds)

Certificate of Professional Competence (CPC) National

IOSH Health and Safety qualification

Membership of IRTE or similar organization

Job description

A Platinum Investors in People employer and an award-winning UK bank, focused on growth. Our customers include savers and businesses across the UK, and we use our expertise to help them achieve their ambitions and build a sustainable future. We are seeking an experienced Workshop Manager to join our team in a friendly environment.

We are flexible, inclusive, committed to your wellbeing, and passionate about your potential. Let’s grow together!

Main Purpose

To manage all contract and workshop operations for the North Devon and Somerset West and Taunton contracts, ensuring contractual obligations are met, staff are managed according to company policies, and SLAs and KPIs are achieved. The role includes optimizing vehicle availability, minimizing maintenance costs, and ensuring legislative compliance.

Key Responsibilities

• Manage multi-skilled technicians at North Devon and Somerset workshops
• Build and maintain customer relationships, ensuring service delivery meets contract requirements and maximizes satisfaction
• Ensure health and safety compliance across sites and staff
• Oversee maintenance activities, including repairs, servicing, warranty claims, and paperwork, ensuring cost-effectiveness and KPI compliance
• Control workshop operations, including work scheduling, quality assurance, and parts management
• Manage third-party suppliers to support maintenance services
• Use fleet management systems for reporting and cost control
• Manage on-site personnel, ensuring professionalism, training, and performance management
• Support the wider business by maintaining vehicles across other contracts and rental fleet

About You

Key Skills

• Recognized vehicle engineering qualification for HGVs (e.g., City & Guilds)
• Certificate of Professional Competence (CPC) National
• Effective health and safety management skills
• Professional, proactive, and communicative with problem-solving skills
• Experience managing workshops and teams
• Ability to work independently and collaboratively
• Influencing skills at all levels
• Organizational skills with attention to detail
• Municipal vehicle maintenance experience
• HGV category C driving license (advantageous)
• IOSH Health and Safety qualification
• Membership of IRTE or similar organization

Working Hours

40 hours per week

We encourage applications even if you don’t meet all criteria. We value diversity and are excited to hear from passionate individuals. If you’re ready to contribute, please apply.

Inclusion

As a Disability Confident Employer, we ensure our vacancies are accessible. If you need adjustments during recruitment, contact our team.

About Us

What we offer

• Generous holiday allowance: 25 days plus days off for your birthday, Christmas Eve, and New Year’s Eve; option to buy or sell leave
• Share Save Scheme: opportunity to buy shares at a discount
• Profit-related pay: sharing company profits with employees
• Pension plan: up to 10% employer contribution
• Family-friendly policies: enhanced parental pay, fertility treatment leave
• Employee discounts on various services
• Volunteering day: one day per year to support causes you care about
• Life assurance and personal accident cover

We promote diversity and inclusion, encouraging you to be your whole self at work. We listen to your voice through forums and surveys, and support your wellbeing with resources and programs. We aim to help you reach your potential through personalized development plans.