Workshop Lead: Flow, Quality & Team Coaching

Solus - an Aviva company; Birmingham; On-site; GBP 40,000 - 55,000; Full time

Benefits offered by this job

Competitive salary

Bonus opportunity

Pension scheme

33 days holiday

Discounts

Save As You Earn

Parental leave

Wellbeing tools

Job summary

Solus, part of Aviva, is seeking a Workshop Lead to drive day‑to‑day workshop performance, focusing on flow, quality and team confidence across repair operations. You’ll influence Production, Parts and Customer Service to remove blockers and promote a joined‑up, high‑performing workshop culture.

You will lead by example, setting standards, mentoring technicians and ensuring health, safety and process compliance while delivering right‑first‑time repairs and outstanding customer outcomes.

Qualifications

• Technical understanding and credibility within a repair environment.
• The ability to support, guide and influence technicians.
• A collaborative, practical approach to solving problems.
• Clear communication and confidence working across teams.
• A strong focus on quality, safety and customer outcomes.

Responsibilities

• Act as a visible point of support within the workshop, promoting quality and right‑first‑time repairs.
• Help maintain clear priorities and smooth repair flow across disciplines.
• Work alongside Production, Parts and Customer teams to remove blockers.
• Encourage consistent standards and best practice across the workshop.
• Support colleagues through guidance, mentoring and hands‑on problem‑solving.
• Contribute to identifying training needs and opportunities to improve ways of working.
• Help ensure health, safety and process standards are understood and followed.

Skills

Technical understanding

Team leadership

Problem solving

Clear communication

Safety consciousness

Job description

Solus, part of Aviva, is seeking a Workshop Lead to drive day‑to‑day workshop performance, focusing on flow, quality and team confidence across repair operations. You’ll influence Production, Parts and Customer Service to remove blockers and promote a joined‑up, high‑performing workshop culture.

You will lead by example, setting standards, mentoring technicians and ensuring health, safety and process compliance while delivering right‑first‑time repairs and outstanding customer outcomes.