Workshop Controller

Arnold Clark Group; Stirling; Hybrid; GBP 35,000 - 45,000; Full time

Benefits offered by this job

Overtime paid at time and a half

33 days’ annual leave

Private healthcare

Sick pay cover

Maternity and paternity packages

EV accreditation training

Employee discounts

Job summary

Arnold Clark Group in Stirling is seeking a Workshop Controller to support the Service Manager in delivering a high level of productivity and first-time repair quality in a dynamic branch environment.

The role requires organised, quick-thinking individuals with motor industry experience, capable of meeting deadlines and handling technical challenges in a fast-paced setting. Opportunities for progression and EV-focused training are available.

Qualifications

• Relevant automotive industry experience, including workshop control or technician roles.
• High levels of organisation and accuracy.
• Excellent interpersonal and communication skills.
• Ability to lead by example and motivate the team to achieve targets.

Responsibilities

• Manage and coach a team of technicians and apprentices, ensuring targets and business objectives are met.
• Ensure servicing work is carried out correctly, competently and on time, with customer satisfaction in mind.
• Ensure working practices comply with DVSA, health and safety and manufacturer policies.
• Coordinate with colleagues and other departments to provide seamless service for customers.
• Schedule work to meet customer needs considering workshop targets and parts availability.
• Provide estimates for servicing and repairs and set timescales.
• Accurately record technician time and draft technical reports and recommendations.

Skills

Organisational skills

Team leadership

Strong communication

IT skills

Job description

We’re recruiting for a Workshop Controller to join our team at Citroen/DS/Peugeot branch in Stirling.

We offer:

• £35,000 – £45,000 DOE plus benefits
• Additional opportunity to earn up to £9,000 every three years in performance-based bonuses– terms and conditions apply
• All overtime paid at time and a half
• 33 days’ annual leave
• Training provided to become an EV-accredited Technician
• Generous employee discounts
• Private healthcare and sick pay cover
• Maternity and paternity packages

Hours

Monday – Thursday 8am – 5.30pm, Friday 8am – 4.30pm and alternate Saturdays 8am – 12pm

About the role

As a Workshop Controller for Arnold Clark, you’ll work with the Service Manager to deliver a high level of productivity and an excellent standard of first-time repairs, while making sure you always maintain a clean, safe and professional workshop.

This role would be ideal for an organised, quick-thinking person with previous motor industry experience, looking to develop their career and move into a management role. The ability to keep to deadlines and react quickly to technical challenges is important, and you should enjoy working in a fast-paced environment.

Day-to-day duties

• Managing and coaching a team of vehicle technicians and apprentices, making sure targets and business objectives are met
• Making sure all servicing work is carried out correctly, competently and on time, with customer satisfaction in mind
• Ensuring that all your working practices comply with company, DVSA, health and safety and manufacturer policies
• Working with colleagues and other departments to ensure a seamless service for customers
• Scheduling work to meet customer needs, taking into account workshop targets, the complexity of each job and the availability of parts
• Providing estimates for servicing and repairs and setting timescales
• Accurately recording technician time and writing technical reports and recommendations

Essential skills

• Relevant experience in the automotive industry, including previous workshop control or technician roles
• High levels of organisation and accuracy
• Strong IT skills
• Fantastic interpersonal skills and the ability to communicate well with customers and colleagues across other departments, both face –to face and via email
• The ability to lead by example and motivate your team to achieve their targets and deliver a high standard of work
• Ability to create more work opportunities and sales in an honest and compliant manner

Our Culture

Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make-up, united in our goals.

To find out more about Life at Arnold Clark, visit our website.

Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.