Workshop Controller

Sytner Group; Portsmouth; On-site; GBP 25,000 - 45,000; Full time

Job summary

An exciting opportunity awaits a Workshop Controller at a prestigious automotive centre. This role involves overseeing a team of skilled Technicians, ensuring exceptional Aftersales service, and driving workshop efficiency. The ideal candidate will have strong leadership and communication skills, with a passion for delivering results in a fast-paced environment. Join a company that values continuous improvement and offers an industry-leading benefits package, including enhanced holiday entitlement and career development opportunities. If you're ready to make a significant impact in a dynamic team, this is the perfect opportunity for you!

Benefits

Enhanced Holiday Entitlement – 33 days inc. bank holidays

Industry-leading Maternity, Paternity and Adoption Pay

Career Development

Recognition of Long Service every 5 years

Discounted Car Schemes

High Street Discounts

Discounted Gym memberships

Cycle to work scheme

One day a year paid voluntary / community work

Qualifications

• Experience in managing a busy workshop is advantageous.
• Skilled in leading a team in a high-volume environment.

Responsibilities

• Oversee Technicians and ensure outstanding Aftersales experience.
• Maximise profitability by driving workshop hours and efficiency.

Skills

Team Leadership

Communication Skills

Operational Excellence

Problem Solving

Education

Technical Knowledge in Automotive

Job description

An exciting opportunity has arisen for a Workshop Controller to join our team at Porsche Centre Silverstone.

You will oversee our team of Technicians and support the team within the service department to deliver an outstanding Aftersales experience to our customers. You will maximise profitability by driving workshop hours and be responsible for workshop loading, utilisation, efficiency and productivity. The quality of work delivered is of paramount importance and you will be responsible for ensuring that there is a first time resolution for every repair.

You will be an integral member of the Service Team and deliver the very best customer service with a clear vision to run an efficient and professional Aftersales operation.

This is a full-time position which can typically include weekends to ensure we provide our customers with the highest possible levels of service.

About You

We are seeking a technically knowledgeable individual with an uncompromised understanding of the running of a very busy workshop.

Previous experience in a similar or technical role isn't essential, but is an advantage.

You will need to be skilled in all aspects of running a team within a high volume prestige workshop. You must possess excellent communication skills and deliver results with enthusiasm and passion.

Ideally, you will have the ability to work in a high pressured environment and have fantastic leadership skills that can drive the team forward to success. You should strive for operational excellence and have a strategic mind-set, whilst ensuring that the customer always comes first.

Why Sytner?

Sytner Group are delighted to provide an industry-leading benefits package.

We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.

• Enhanced Holiday Entitlement – 33 days inc. bank holidays
• Industry-leading Maternity, Paternity and Adoption Pay
• Career Development
• Recognition of Long Service every 5 years
• Discounted Car Schemes
• High Street Discounts
• Discounted Gym memberships
• Cycle to work scheme
• One day a year paid voluntary / community work

At Sytner, our values and the way we behave are important to us. We have a working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.

We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.

As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process.

For more information around reasonable adjustments and the recruitment process please click here.

We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships.

We pride ourselves on ‘Developing Talent and ‘Building Careers’ and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.

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