Workshop Controller

Peoples Ford; Livingston; On-site; GBP 30,000 - 40,000; Full time

Job summary

Peoples Ford is seeking an enthusiastic Workshop Controller for its Livingston Dealership. This role is vital for supporting the Service Manager in ensuring efficient operations and high-quality customer service. Responsibilities include managing workloads, supporting budget performance, and handling customer complaints. The ideal candidate will have experience in a busy service department, mechanical awareness, and a commitment to excellence.

Benefits

Competitive pay rates

Generous bonus and profit-sharing schemes

Overtime opportunities

Discounts on company products and services

Referral bonuses

Access to Peoples Rewards with online retail discounts

Qualifications

• Experience working within a busy Service Department is essential.
• Mechanical awareness and understanding of cars and parts.
• Commitment to delivering high-quality customer service.

Responsibilities

• Distribute and control the issue of work to Technicians.
• Support the achievement of budget performance and drive revenue.
• Manage customer expectations and ensure timely completion of work.

Skills

Organisational skills

Communication skills

Attention to detail

Customer service

Job description

At Peoples, we believe in putting people first, both customers and our staff. As a company, we aim to be the go-to Ford Sales and Servicing specialists in Scotland and the North West of England. Our customers are at the heart of everything we do, and when we commit to something, we follow through! We strive to exceed our customers' expectations, and to achieve this, everyone in our business plays a pivotal role in delivering the highest level of service.

We are seeking an enthusiastic and experienced Workshop Controller to join our Livingston Dealership. This fast-paced role requires excellent organisational and communication skills, as well as a strong attention to detail. The role is crucial in supporting the Service Manager to ensure the profitable, efficient, and effective operation of the Livingston Service Department, resulting in the highest quality of work and customer service.

Responsibilities

1. Distribute and control the issue of work to Technicians to maximise quality and efficiency.
2. Support the achievement of budget performance by maximising hours sold, driving revenue per transaction, ensuring adherence to the VHC process, and promoting product sales.
3. Regularly review upcoming workloads, ensure timely and accurate completion of work, and manage customer expectations.
4. Assist management in implementing effective processes to achieve high CVP levels, exceeding the manufacturer’s national average.
5. Report and seek advice on issues encountered during work to overcome problems and keep customers informed of delays.
6. Ensure all work complies with health, safety, and welfare standards for colleagues and customers.
7. Familiarise with Ford Motor Company Bulletins related to technical and warranty procedures.
8. Handle customer complaints as required.

What You’ll Have

• Experience working within a busy Service Department is essential.
• Mechanical awareness and understanding of cars and parts.
• Good attention to detail.
• Commitment to delivering high-quality customer service.

Hours

Your hours will be on a rota basis, covering the Service Department hours of 8:00 am to 5:30 pm, including Saturdays on a rota basis.

Rewards And Benefits

• Competitive pay rates
• Generous bonus and profit-sharing schemes
• Overtime opportunities
• Discounts on company products and services, including exclusive offers for Peoples and Ford employees, as well as friends and family discounts
• Referral bonuses through the Peoples Refer a Friend programme
• Access to Peoples Rewards with numerous online retail discounts, with no spending limits

At Peoples, we look beyond your CV to understand who you are, your values, and your potential. We are an inclusive employer, welcoming everyone to be their genuine selves at work. Inclusivity and respect are at the heart of our business.