Workshop Controller

FMG Repair Services Limited; Gateshead; On-site; GBP 45,000 - 55,000; Full time

Benefits offered by this job

Monthly bonus schemes

26 days annual leave + birthday day

Job summary

FMG Repair Services Limited in Gateshead seeks a experienced Bodyshop Production Manager to run daily workshop operations, optimise productivity, quality and customer service while ensuring a safe working environment.

The role requires NVQ 3/City & Guilds or ATA qualification with a solid bodyshop background. UK driving licence essential and a hands-on, proactive approach is valued.

Qualifications

• NVQ Level 3/City & Guilds or ATA qualification in bodyshop preferred.
• Strong leadership experience in a fast-paced bodyshop environment.
• Ability to manage workflow, KPIs and customer expectations.

Responsibilities

• Lead technicians, painters, MET technicians and support staff.
• Drive productivity and efficiency to maximise performance.
• Monitor repair quality to meet manufacturer and company standards.

Skills

Team leadership

Staff development

Problem solving

Time management

Education

NVQ Level 3/City & Guilds or ATA

Tools

Driving Licence (UK/EU)

Job description

We are excited you have visited our Careers page. We are seeking talented individuals that are excellent in their field of expertise and are posed with all potential and skills necessary to help us meet future business challenges.

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Workshop Controller

Reference: AUG20269199

Expiry date: 2026-09-09 14:53:00.000

Location: Gateshead

Benefits: A superb range of Exclusive, Colleague only Benefits and Discounts.

Salary: £45k basic, plus bonus and excellent company benefits

This is an exciting opportunity for an experienced Bodyshop Production Manager to join the UK's leading Accident and Collision Repair specialist in our increasingly busy site in Newcastle

The Role

As Bodyshop Production Manager, you will be responsible for the day-to-day operation of the workshop, ensuring productivity, quality, and customer service targets are achieved while maintaining a safe and positive working environment.

Key Responsibilities

• Lead, motivate, and develop a team of technicians, painters, MET technicians, and support staff
• Drive workshop productivity and efficiency to maximise performance
• Monitor and manage repair quality, ensuring manufacturer and company standards are met
• Oversee work allocation and workflow management to minimise vehicle repair times
• Ensure KPI, financial, and operational targets are achieved
• Manage customer expectations and support the resolution of escalated issues
• Promote a culture of accountability, teamwork, and continuous improvement
• Ensure compliance with health and safety regulations and company procedures
• Control workshop costs, labour performance, and resource planning
• Work closely with the leadership team to identify opportunities for growth and improvement

Another very important aspect of the job is teamwork as you will be working with other colleagues in the Bodyshop as well as across other functional areas. There is a family feel and buzz where everyone helps each other to achieve the goals of the site and to ensure our customers are consistently delighted with the service we provide. It's an amazing team!

Key to your success is your ability to produce work that complies with the highest technical and quality standards and, above all, helps us deliver on our service commitment to customers.

About you

• Ideally you are qualified to NVQ level 3/City & Guilds or ATA qualified with a solid Bodyshop background - as a Bodyshop Production Manager, Workshop Manager or Quality Controller within a Car Dealership, Body Repairer or Crash Repair Centre, whether the job at hand is routine or more complex, you will know just how to solve it.
• You come from a fast-paced background - you know how to work in a standard job time structure with a focus on producing compliant, high-quality work.
• You can do more than one thing at once - you can be sure you will never be looking for something to do, so being able to prioritise and plan your work is key.
• You will have a full UK/EU Driving Licence
• You get involved in every part of our business - you take pride being part of the FMG Repair Services team and are keen to help colleagues with a hands-on, can-do approach to getting things done.
• You take pride in providing a great customer experience each day - you understand what is important to your customers and suppliers.

Why choose FMG RS?

Of course, we offer a fantastic basic salary, but there's much more to being a Bodyshop Production Manager and Assistant Manager at FMGRS than just that. Some of our most popular benefits include (but aren't limited to) ...

• fantastic monthly bonus schemes!
• 23 days annual leave, plus an extra day off to celebrate your birthday !
• free life assurance (x2 your basic salary)
• exclusive colleague-only vehicle-leasing schemes
• pension & save-as-you-earn share scheme
• A Benefits App giving a huge range of retailer discounts and cashback deals
• well-being services (incl. 24/7 GP service, mental health support and physiotherapy + Health Cash Plan, Dental Plan & Travel Insurance)
• Stream App for all our colleagues - a Financial Wellbeing app that gives you more control over your pay. Not only does it let you choose when to get paid it also lets you put money aside each month and in addition you can get discounts on your shopping, check what benefits you're eligible for and can even put you in touch with a financial coach!
• You’re rewarded for your part in our success - lots of customers means lots of work to share, which in turn means lots of opportunity to boost your earnings through our fantastic bonus schemes;
• We invest in you - We believe everyone should have the opportunity to better themselves and look to progress, not just within FMG RS but the wider ZIGUP business too;
• We're growing - it's an exciting time for the industry and we're committed to being at the cutting edge, investing in everything from our EV capabilities, our workshops to our Training Centres;

Join the FMG RS family

With the best people in the industry within our Group, we really believe that no one else can do what we do as well as us. So what are you waiting for?

We're also part of something bigger - ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. We are proud to have been awarded a King's Award for Enterprise in 2025, recognised for our commitment to promoting opportunity and supporting social mobility. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.

We're committed to building a diverse, inclusive, and respectful workplace where everyone can thrive. We actively welcome applications from people of all backgrounds, experiences, identities, and abilities. If you need adjustments at any stage of the recruitment process, just let us know. We're here to support you.

We are agile. We are experts. We are imaginative. We are reliable. Keep your career moving, smarter.