Workshop Administrator

Denver Agency; Sheffield; On-site; GBP 15,000 - 25,000; Part time

Job summary

A leading agency is seeking a part-time Workshop Administrator to support a customer-focused repairs team in Sheffield. The role involves liaising with Jewellers, managing administrative tasks, and delivering excellent customer service. Benefits include a competitive salary, generous discounts, and structured career progression.

Benefits

Generous discount on products

22 days holiday per year

Health and Wellbeing Scheme

Retirement Savings plans

Qualifications

• Experience in customer service or repairs workshop environment desirable.
• Computer literate and ability to communicate effectively.
• Proactive time management skills.

Responsibilities

• Liaise with Jewellers regarding repairs.
• Handle internal and external customer queries effectively.
• Update information using RMS system.

Skills

Customer service

Communication

Multi-tasking

Tools

RMS system

Job description

Are you looking for a part time Administrator opportunity?

Workshop Administrator - Meadowhall Design Service Centre

Permanent

7.5 hour per week, working Wednesdays

Signet Jewelers are the owner of the UK Jewellery brands, H. Samuel and Ernest Jones.

Across the UK, we have several repairs workshops within our retail estate where our talented jewellers, administrators and team leaders are based. Here, we take pride in repairing our customers sentimental jewellery pieces.

We have a unique opportunity available for a part time Workshop Administrator to join our friendly Repairs team. Located in our Meadowhall Design Service Centre, youll support our workshop performance in dealing with all administrative duties regarding the handling and progression of repairs. Additionally. Youll provide excellent customer service to stores via the handling of queries in a friendly, professional and expedient manner and in line with current procedures.

Suitable candidates will be a natural when dealing with administrational tasks and duties and be able to deliver excellent customer service to our internal customers.

Typical Duties

• To liaise with Jewellers regarding allocation and completion of repairs.
• To determine and respond appropriately to store needs using skilful questioning and call handling for both internal and external customers.
• Use of RMS system to access and update information and complete tasks in response to customer needs.
• Teamwork with colleagues and management towards resolution of issues and continuous improvement of service.
• Adherence to internal repairs procedures coupled with correct procedural instruction to stores.
• Effectively communicate and liaise with internal and external suppliers.
• Adherence to cost control and invoicing procedures to ensure margins are maintained.
  
  

About You

• Experience working in a customer service or repairs workshop environment desirable
• Computer literate
• Product Knowledge of Jewellery would be desirable
• An ability to communicate effectively.
• Ability to effectively multi-task and proactive time management.
• Be able to work on own initiative
  
  

We offer a fantastic job and more

Benefits

We are passionate about our profession, and together we can help you realise your full potential. Come and be part of Signet Jewelers and enjoy the following fantastic benefits:

• Competitive salary
• Generous discount of up to 30% off our fabulous products from day one.
• An annual enhanced discount to celebrate the day you joined our team.
• Retirement Savings plans which offer flexibility in the way you save for the future.
• Immediate Life Assurance from day one.
• A minimum of 22 days holiday per year which increases after a years service.
• Recognised qualifications, study support and structured career progression.
• Health and Wellbeing Scheme.
• Financial Wellbeing scheme.
• Give As You Earn scheme An easy way to support causes close to your heart.
• Real Rewards - exclusive discounts on groceries, travel and leisure.
  
  

Be part of something special!

Signet is the name behind H. Samuel and Ernest Jones. Together, we have more than 270 stores in the UK and Republic of Ireland. But thats not all, we are part of the worlds largest retailer of diamond jewellery with approximately 2,800 stores. Just imagine where your career could take you

Signet Jewelers (H. Samuel & Ernest Jones) is an equal opportunity employer committed to diversity and inclusion.

We welcome applications from all sections of the community and are proud to have achieved Disability Confident Committed status (Level 1). All employment is decided on the basis of qualifications, merit and business need.

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