Workshop Administrator

SIGNET; Sheffield; On-site; GBP 12,000 - 15,000; Part time

Job summary

A leading jewellery retailer is seeking a part time Workshop Administrator for their Meadowhall Design Service Centre in Sheffield. This role involves supporting administrative functions related to jewellery repairs and delivering exceptional service to stores. Ideal candidates will have strong customer service skills and the ability to effectively manage multiple tasks.

Benefits

Generous discount on products

22 days holiday per year

Health and Wellbeing Scheme

Retirement Savings plans

Immediate Life Assurance

Study support and career progression

Qualifications

• Experience in customer service or repair environments is desirable.
• Computer literate with the ability to learn new systems.
• Proactive and able to work on own initiative.

Responsibilities

• Liaise with Jewellers about repair completion.
• Provide professional support to internal customer inquiries.
• Utilize the RMS system for updates and task completion.

Skills

Customer Service

Time Management

Effective Communication

Multi-tasking

Job description

Are you looking for a part time Administrator opportunity?

Workshop Administrator - Meadowhall Design Service Centre

Permanent

7.5 hour per week, working Wednesdays

Signet Jewelers are the owner of the UK Jewellery brands, H. Samuel and Ernest Jones.

Across the UK, we have several repairs workshops within our retail estate where our talented jewellers, administrators and team leaders are based. Here, we take pride in repairing our customer's sentimental jewellery pieces.

We have a unique opportunity available for a part time Workshop Administrator to join our friendly Repairs team. Located in our Meadowhall Design Service Centre, you'll support our workshop performance in dealing with all administrative duties regarding the handling and progression of repairs. Additionally. You'll provide excellent customer service to stores via the handling of queries in a friendly, professional and expedient manner and in line with current procedures.

Suitable candidate's will be a natural when dealing with administrational tasks and duties and be able to deliver excellent customer service to our internal customers.

Typical duties:

• To liaise with Jewellers regarding allocation and completion of repairs.
• To determine and respond appropriately to store needs using skilful questioning and call handling for both internal and external customers.
• Use of RMS system to access and update information and complete tasks in response to customer needs.
• Teamwork with colleagues and management towards resolution of issues and continuous improvement of service.
• Adherence to internal repairs procedures coupled with correct procedural instruction to stores.
• Effectively communicate and liaise with internal and external suppliers.
• Adherence to cost control and invoicing procedures to ensure margins are maintained.

About you:

• Experience working in a customer service or repairs workshop environment desirable
• Computer literate
• Product Knowledge of Jewellery would be desirable
• An ability to communicate effectively.
• Ability to effectively multi-task and proactive time management.
• Be able to work on own initiative

We offer a fantastic job and more...

We are passionate about our profession, and together we can help you realise your full potential. Come and be part of Signet Jewelers and enjoy the following fantastic benefits:

• Competitive salary
• Generous discount of up to 30% off our fabulous products from day one.
• An annual enhanced discount to celebrate the day you joined our team.
• Retirement Savings plans which offer flexibility in the way you save for the future.
• Immediate Life Assurance from day one.
• A minimum of 22 days holiday per year which increases after a years' service.
• Recognised qualifications, study support and structured career progression.
• Health and Wellbeing Scheme.
• Financial Wellbeing scheme.
• Give As You Earn scheme - An easy way to support causes close to your heart.
• Real Rewards - exclusive discounts on groceries, travel and leisure.

Be part of something special!

Signet is the name behind H. Samuel and Ernest Jones. Together, we have more than 270 stores in the UK and Republic of Ireland. But that's not all, we are part of the world's largest retailer of diamond jewellery with approximately 2,800 stores. Just imagine where your career could take you

Signet Jewelers (H. Samuel & Ernest Jones) is an equal opportunity employer committed to diversity and inclusion.

We welcome applications from all sections of the community and are proud to have achieved Disability Confident Committed status (Level 1). All employment is decided on the basis of qualifications, merit and business need.

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