Workshop Administrator

JR United Kingdom; Kettering; On-site; GBP 28,000 - 35,000; Full time

Job summary

A leading provider of materials handling solutions is looking for a Customer Service Coordinator to effectively manage workshop engineers and customer inquiries. This role ensures high customer satisfaction and oversees the timely turnaround of service requests. The ideal candidate will possess excellent communication skills, and strong IT knowledge, and have a commitment to providing outstanding customer service.

Benefits

Competitive Salary Package

Contributory Pension Scheme

Enhanced Parental Policies

Life Assurance

On-site parking

Employee Welfare Scheme

Employee Assistance Programme

Qualifications

• Experience in customer service roles is essential.
• Good IT skills and ability to multi-task are required.
• Industry knowledge is desirable.

Responsibilities

• Manage and allocate work to workshop engineers.
• Prepare quotations for service and repair work.
• Ensure customer service levels and KPIs are met.

Skills

Communication

Multi-tasking

Customer Service

IT Knowledge

Industry Knowledge

Job description

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Rushlift is a leading provider of innovative customer-focused solutions in materials handling equipment, mechanical services and fleet management. Rushlift provides impartial advice to enable customers to maximise the effectiveness of their industrial equipment fleets, through either long-term hire contracts or servicing and repair arrangements.

In addition to providing all types of forklift trucks, from powered pallet trucks to wire-guided systems, Rushlift hires and maintains a wide range of industrial equipment such as sweepers, mobile plants, and lorry loader cranes.

About the role:

To ensure market leading customer service is provided to all customers through effective and efficient coordination of the workshop Engineers. Ensuring that all Customer Service Level Agreements are met and internal Company KPI’s are achieved. Customer satisfaction must be at the heart of everything we do.

Your key responsibilities will include:

• Prioritise, allocate and distribute work to the Workshop Engineers
• Prepare quotations for any chargeable work
• Liaise with service office, short term rental & customers to ensure equipment is turned around on time.
• Ensure all equipment that leaves the workshop is serviced and has up to date Thorough Examination
• Prepare repair quotations and estimates as required in conjunction with appropriate engineer and parts department, ordering parts where required.
• Liaise with parts department regarding back orders to effect job completion and resolution in a timely manner.
• To work with refurb team on scheduling to make sure that annual target is met.
• Manage and distribute work to sub-contractors where relevant.

What we are looking for:

• Industry knowledge is desired.
• A good knowledge of IT is desired.
• Ability to multi-task efficiently is a requirement.
• Good communication skills are essential.
• Experience of dealing with customers and providing excellent customer service is essential.

What we offer:

Competitive Salary Package

Contributory Pension Scheme

Enhanced Parental Policies

Life Assurance

On-site parking

Employee Welfare Scheme – Vouchers for birthdays/weddings/children/studies/long service etc

Employee Assistance Programme giving you access to Retail/Health/Gym discounts, confidential counselling and advice, Cycle2Work Scheme, and much more…

What Happens Next?

Once you have completed your application, our People Team will initially consider your skills and experience based on your CV and application. If suitable, our team will then contact you to advise you of the next stage.

We will ensure that all our resourcing processes are fair, transparent and consistent across the UK. We want to ensure that the candidate experience is of the highest professional standard.

Rushlift is committed to providing equality of opportunity for all employees. Furthermore, we aim to ensure our workplaces are free from discrimination and that not only employees but also our potential future employees are treated fairly and with dignity and respect. We will ensure that equality of opportunity maintains a high profile in our Organisation.

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