Works Scheduler & Coordinator

The Works Scheduler & Coordinatorwill be working in a fast-paced office environment scheduling engineer’s inspection/maintenance visits for our customers. You will be the first point of contact for the team and responsible for providing excellent customer service working closely with the mobile field teams.

The Works Scheduler & Coordinator's Key Responsibilities will include:

•Efficient time and geographical scheduling of Technicians' diary.

•Ensure visits are confirmed in writing and all RAMS are issued in line with the client’s requirements and SLA’s and CRM entries prior to visits.

•Complete any forms required by the client for Permit to Works for the visits, also forward any queries regarding ID and DBS where relevant.

•Arrange all plant and machinery hire required for visit, also ensure any off-hire actions are taken.

•Actively, chasing down the client visit confirmations to ensure the booked work goes ahead.

•Assist the Recertification Administrator as and when required with the updating of Clients CRM’s for providing certification or reporting once visits are completed.

•Assist the Recertification Administrator in chasing down any outstanding orders.

•Liaise with Field Supervisor regarding the arrangements for any Modifications.

•Being first point of contact for engineering support alongside the Recertification Administrator to our customers on incoming phone calls

•Building clients relationships and providing quality care and customer satisfaction.

•Respond knowledgeably to questions or queries from existing and future customers on our product and service offering.

Skills Required

•Excellent interpersonal and communication skills (written as well as verbal)

•A minimum of 2 years Customer Service experience (preferably in a Helpdesk / Call Centre environment)

•Intermediate computer skills in MS Office – e.g., Word, Excel

•Prior knowledge and skills in utilizing CDM/Cafm systems - especially work planning and scheduling functionalities

•Have a good understanding of planned maintenance works, to enable planning of works within SLAs / KPIs

•Motivation to work within a Team environment

•Relationship building and influencing capabilities

•Keen attention to detail with the ability to prioritize and execute a diverse workload in a high-pressure environment

•Ability to deliver exceptional customer service to Stakeholders (internal and external)

•Tertiary qualifications in Business Administration or related discipline would be highly advantageous (although not mandatory)

•Self-motivated, confident, honest and flexible, with a professional work ethic

•Be flexible and adaptable to change

•Exceptional attention to detail

•Demonstrates our company values and behaviours

•Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organisational levels

•Excellent organisational skills

•Excellent problem-solving skills.

Experience Required

•Scheduling experience

•Experience of working in a busy office environment

•Face to face or phone customer service experience

Interested ? Apply today for this Works Scheduler & Coordinator vacancy.