Workplace Technology Adviser

SBS Skipton Building Society; Skipton; On-site; GBP 30,000 - 36,000; Full time

Benefits offered by this job

Annual discretionary bonus

25 days annual leave + bank holidays +

Matching pension contribution

Private medical insurance

Flexible working

Volunteering opportunities

Cycle-to-work scheme

Discounted gym memberships

Home and Tech voucher

Job summary

SBS Skipton Building Society in Skipton, England, is looking for an IT Workplace Technology Adviser to join the 2nd line support team. The role emphasises colleague experience, deploying software, and hardware provisioning for on-site and remote staff.

You’ll be part of a 9-person Workplace Tech Advisers team within a 120-strong IT function, with hybrid working: three days in the Skipton office and two days at home, and a salary of £33,050 per annum.

Qualifications

• Prior experience in a 1st or 2nd line IT support role is required.
• Knowledge of Windows 11, macOS and Office 365 is expected.
• Familiarity with MECM/Intune, software packaging, Nexthink Infinity and ITIL is beneficial.

Responsibilities

• Provide 2nd line IT support to colleagues across the business.
• Resolve issues, ensure correct equipment, deploy software, and set up new starters.
• Collaborate with Service Desk and IT teams to deliver effective IT support.

Skills

2nd line support

Data analysis

Time management

Problem solving

Tools

Windows 11

macOS

Office 365

MECM/Intune

Software packaging

Nexthink Infinity

ITIL

Job description

Hours: 35 hours per week Salary: £33,050 Per Annum Closing Date: Tue, 1 Sept 2026

An exciting opportunity has arisen for an individual who has a keen interest and background in IT to join us as an IT Workplace Technology Adviser in our 2nd line support team. This is a busy, highly functioning team and we therefore desire a friendly and approachable person, with a focus on colleague experience and technical knowledge. At Skipton, we're founded on fairness. We exist to do right by our members - and we believe that starts with doing right by our people. So whoever you are and whatever you bring, there's a place for you here and a genuine plan for where you go next.

What You’ll Do

Every day at Skipton is innovation day. Join our Technology team and you’ll discover that we’re constantly focused on real challenges as we build the tools that get things done for our members - quicker than you imagine. You will be joining our dynamic IT function, with a department consisting of 120 skilled professionals. We are an enabling function collaborating with stakeholders across the business to drive ambitious initiatives within the Homes and Money business divisions. The IT Workplace Technology team is a team of 9 Workplace Tech Advisers who are the face of IT. The team is responsible for providing 2nd line support to all colleagues across the business, with a focus on great colleague experience. We work proactively with colleagues to ensure they are getting the most out of their IT, so you’ll get to build and maintain strong working relationships across the business. This is a varied role however your primary focus will be supporting colleagues across the Society by resolving issues, ensuring they have the correct equipment, packaging and deploying software, and setting up new starters. We support Head Office, remote workers, and colleagues across our Branch Network. The team works closely with our Service Desk, providing support and development to help ensure as an IT function we provide the best support to our colleagues. We work in a hybrid way, balancing flexibility with collaboration. For this role, you'll typically spend three plus days a week in our Skipton office, with the remaining two days working from home.

What You’ll Need

An enthusiasm for technology and technical aptitude is essential for this role. We’re looking for someone with a proactive approach and effective time management skills, alongside a desire to develop - this will mean you get the most out of the role. Prior experience in a 1st or 2nd line support role is required alongside a passion for technology and improvement, in order for you to hit the ground running in this busy department. A keen eye for using data to assist with identifying problems and trends in a proactive way is useful for this role. You will be outcome driven with a mindset for challenging and improving process to support the colleague experience and become more efficient. A knowledge of Windows 11, macOS, Office 365, MECM/Intune, Software packaging, Nexthink Infinity and ITIL would be beneficial, but isn’t essential if you’re willing to learn. As part of the role you will be encouraged to develop your technical skills and knowledge and will also be provided with support for your on-going career development and progression.

What’s In It For You

• Annual discretionary bonus scheme 25 days standard annual leave + bank holidays + rising 1 day per year of service to a max of 30 days
• Matching employer pension contribution (up to 10% per annum)
• Colleague Mortgages and access to Skipton products and services at discounted rates
• Flexible working to help balance your commitments
• Private medical insurance, health and wellbeing app, volunteering opportunities, cycle-to-work scheme, discounted gym memberships
• Lifestyle perks such as a Home and Tech voucher, which can be used at Currys, and IKEA

About Skipton.

Our story began in 1853 in Skipton, North Yorkshire. Today, you’ll find us across England and Scotland, from Aberdeen to Plymouth. We help over a million members put down roots, save for what matters, and feel good about their money. As a mutual, they own us, so everything we do is for them. You'll feel that same fairness and purpose in how all 2,500 of our colleagues work together, too It all means that life at Skipton is more exciting than you imagine.

What it’s like to work here

Life at Skipton

We talk and we listen to each other. And we make decisions as a team. That way, you get all the support you need to do work that works for everyone. For most of our roles there's the option of blended working, which means we mix working from home and meeting in person. The right balance depends on your role, and what works best for you, your manager, and your team. We also value what everyone brings to Skipton. And we create a fair place where you can be yourself. Our colleague networks play a big role in this. They connect people with similar life experiences and make our workplace warm, friendly, inclusive and welcoming. It’s not just our members who are important to us. You are, too. Lots of organisations talk about wellbeing, but they don’t always back it up. As a mutual, we put people first. And that includes the people who work here. So, when we say we care about your wellbeing, we mean it. Wellbeing isn't just one thing. It’s about feeling good, having energy, and being able to be yourself and perform at your best. That’s why we offer help for your mental and physical health across five key areas. What’s more, it’s help that you can actually use too - not just read about.

Not just another building society. Not just another job. We're the fourth biggest building society in the UK and what makes us a bit different is that we're a mutual organisation. Our colleagues say Skipton's a great place to work, and you could be one of them, bringing with you new ideas on how we can keep customers at the heart of what we do. Whatever your background, and whatever your goals, we’ll help you take the next step towards a better future. Why? It’s just the way we are. We care about sustainability and look to the long-term for both colleagues and customers. And we know that when we build better futures as individuals, we build better futures as a business.