Workplace Tech Engineer (Senior)

Curve; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

Curve is on the hunt for a passionate IT Support professional, dedicated to ensuring that our growing team has the best tools and workflows to thrive. You will play a crucial role in enhancing the internal technology support, foster independence among employees, and ensure an efficient workspace. Join us and contribute to a visionary environment where employee wellbeing is prioritized.

Benefits

25 days plus bank holidays

Bonus days off for Learning & Development

Working abroad policy (up to 60 days per year)

Bupa Health Insurance

Life insurance powered by AIG

Pension Scheme powered by 'People's Pension'

24/7 GP access

Annual subscriptions to Meditopia & FIIT

Free Curve subscription for you and a plus one

Qualifications

• Proficient with IT support tools and processes.
• Experience with MacOS; knowledge of Linux and ChromeOS is a plus.
• Good documentation skills and ability to work independently.

Responsibilities

• Acting as the first point of contact for IT-related tasks.
• Monitor and complete support requests through the internal ticketing system.
• Maintain and support all IT systems and office equipment.

Skills

Google Workspace

OneLogin

Atlassian (Confluence and Jira Software)

Mobile Device Management (MDM)

Endpoint Detection & Response (EDR)

Networking fundamentals

InfoSec best practices

Basic coding knowledge

Job description

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Description

Curve was founded with a rebellious spirit, and a lofty vision; to truly simplify your finances, so you can focus on what matters most in life.

That's why Curve puts your finances simply at your fingertips, so you can make smart choices on how to spend, send, see and save your money. We help you control your financial life, so you can go out and live the life you want to live.

With Curve you can spend from all your accounts, track spend behaviour and provide insights, and security to protect you from fraud. For the first time giving you bright insights and control of all your money in one beautiful place.

We're developing a ground-breaking product with our customers at the core. Our user base is growing rapidly and we have exceptional metrics. We have funding from the leading names in tech investment, and a visionary leadership team who wants everyone who joins this remarkable adventure, to have the autonomy to masterfully develop their expertise.

Welcome to Curve. On a mission to help you live inspired.

Reporting to the VP, Engineering & CISO, you will be part of the Workplace Technology team on our mission to improve internal technology service and processes and help automate tasks, supporting our growing employee base of ~200 staff plus external contractors.

We are looking for someone who is passionate about ensuring our entire team has access to the tools, services and workflows that help them work efficiently, safely and securely. You will lead the strategic development of the Workplace Technology team, ensuring it scales with organisational demand and meets the changing needs of our employees, ensuring they can work effectively whether they are in the office, at home or abroad.

This role is required to be on-site at our Paddington office, 5 days per week.

Key Accountabilities:

• Acting as the first point of contact for any IT related tasks. You will provide support to all of our employees, starting from 1st line support up to exec appointments.
• Monitor the internal ticketing system and chat channel, completing support requests, in a timely manner and escalating requests where required.
• Work with our onsite facilities team to ensure that all office equipment/network is functioning properly, all assets within the building are in working order and to replace where necessary.
• Act as a main administrator for all of the internal IT systems.
• Maintain hardware inventory, ensuring that this is up to date and published.
• Support for all new starters joining the organisation on their first day with laptop and access issues.
• Maintain high standards particularly regarding communications and response times.

Skills & Experience:

• Proficient with Google Workspace, OneLogin, Atlassian (Confluence and Jira Software) as well as Mobile Device Management (MDM) and Endpoint Detection & Response (EDR) solutions.
• Good documentation skills and willingness to learn and document processes where missing or outdated.
• Self sufficient with the ability to work independently and make quick decisions with minimal guidance, being comfortable to back up those choices.
• Experience of using and managing GChat or other Chat channels is useful.
• Experience of working with MacOS. Experience with Linux and ChromeOS is a plus.
• Experience of Networking fundamentals to support office networks.
• Experience with AV solutions and systems.
• Knowledge of InfoSec best practices and current threat landscape.
• Some basic knowledge of using code, APIs and linking tools.
• Keeping up to date with industry news and standards, ensuring we offer the best experience to our employees.

Benefits:

• 25 days plus bank holidays
• Bonus days off for Learning & Development, Mental Wellbeing, Birthday, Moving House & Christmas
• Working abroad policy (up to 60 calendar days per year)
• Bupa Health Insurance (YuLife)
• Life insurance powered by AIG (5x Annual Salary)
• Pension Scheme powered by "People's Pension"
• EAP (Mental health & wellbeing support, Life coach, Career coach)
• 24/7 GP access (Smart Health via YuLife)
• Annual subscriptions to Meditopia & FIIT for your mind and body (via YuLife)
• Discounted shopping vouchers (via YuLife)
• Enhanced parental leave
• Ride to work scheme & Season ticket loan
• Electric car scheme
• Six nights of Night Nanny for new parents
• Free Curve subscription for you and your +1