Workplace Team Member

ISS; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading global facility management company in Greater London is seeking a Workplace Team Member to enhance workplace experiences. Responsibilities include improving user journeys, building client relationships, and providing professional client support. Ideal candidates will possess strong customer service skills and a proactive attitude. Join a team dedicated to creating inclusive work environments.

Qualifications

• Proven customer service background with strong communication skills.
• Comfortable using systems, ideally MS Office.
• High attention to detail and accuracy.

Responsibilities

• Own and improve the user journey across reception and shared spaces.
• Build strong client relationships as a trusted contact.
• Handle all client requests professionally.

Skills

Customer service experience

Strong communication skills

Attention to detail

Time management

Team player

Tools

MS Office

Job description

As a Workplace Team Member, you’ll be part of a passionate team dedicated to delivering exceptional service and creating an environment where people want to be.

Your role involves more than support – you’re a placemaker, enhancing wellbeing, boosting productivity, and fostering a culture that connects people and purpose.

You will manage key customer touchpoints and identify new ways to improve the workplace experience, making a real impact daily.

If you are customer-focused, proactive, and eager to join a forward-thinking team, we would love to hear from you.

Key Responsibilities

• Own and improve the user journey across reception and shared spaces.
• Build strong client relationships as a trusted contact.
• Collaborate with stakeholders to ensure efficient, responsive service.
• Handle all client requests professionally.
• Act as a brand ambassador, maintaining site standards and procedures.
• Support a user-focused workplace experience.
• Respond to emails, assist with team training, and follow site systems correctly.

Professional and Personal Competencies/Qualifications

• Proven customer service experience with strong communication skills.
• Comfortable using systems, ideally MS Office.
• High attention to detail and accuracy.
• Excellent time management and prioritization skills.
• Self-motivated and a strong team player.
• Flexible, professional, and adaptable to varying client needs.
• Basic understanding of Health & Safety principles.

The Company

ISS is a global leader in workplace and facility management, connecting people and places to improve how the world works. We understand every aspect of the user experience through close collaboration with our customers.

Our solutions, high standards, and caring people help our clients achieve their goals, whether in hospitals, innovative businesses, or airports. We are committed to doing business responsibly and value diversity and inclusion.

We offer a challenging and rewarding career in an organization that values growth and development. Everyone at ISS has the opportunity to make a difference.

ISS is proud to be an inclusive employer, welcoming all applicants regardless of age, disability, gender identity, marital status, pregnancy, race, religion, sex, sexual orientation, or educational background. Our commitment to diversity makes ISS a more creative, productive, and enjoyable place to work.