Workplace Support

UK Centre for Ecology & Hydrology; Bangor; On-site; GBP 27,000 - 29,000; Full time

Benefits offered by this job

Annual leave 27 days + 3 for Christmas

Pension contribution 10%

Life & income protection

Wellbeing initiatives

Hybrid working options

Employee assistance programme

Job summary

UK Centre for Ecology & Hydrology in Bangor, Wales, is seeking a dedicated Workplace Support professional to ensure a safe, welcoming and efficient facility across the Bangor site and nearby Aber site.

You will perform hands-on operations, reception cover, contractor coordination, compliance tasks and daily administration, with regular travel to the Aber site. This is a full-time, onsite role offering a supportive team and chances to contribute to research support.

Qualifications

• Good standard of education or equivalent work experience (facilities, business support, customer service, administrative).
• Ability to carry out moving and handling tasks.
• Excellent written and verbal communication skills.
• IT literate – Office 365 – Word, Excel, and other systems.
• Detail-oriented with accurate data entry.
• Customer-focused and able to support others.
• Reliable team player, adaptable and flexible.
• Full UK driving licence.

Responsibilities

• Deliver hands-on workplace support including room setups, furniture moves and deliveries.
• Provide reception cover and general workplace enquiries.
• Coordinate contractors and maintenance across Bangor and Aber sites.
• Carry out compliance checks (fire safety, water hygiene, etc.).
• Maintain fleet records and manage service requests and bookings.

Skills

Good standard of education

Moving and handling

Excellent communication

Office 365 proficiency

Attention to detail

Customer focus

Team player

Full UK driving licence

Education

Good standard of education

Job description

Location: Bangor (Gwynedd Wales) with regular travel to Aber site

Contract: Permanent, full time.

Salary: £27,307 - £28,976 Depending on Experience

Workbase: This is an onsite role (37 Hours a week)

Hours: 09:00 – 17:00 Monday to Friday (with 16:30 finish on Friday)

Closing date for applications: 6th November 2026. We reserve the right to close this advert early if we find the right candidate.

Looking for a role where you can make a real difference behind the scenes and help create workplaces where science can thrive? UKCEH is looking for a Workplace Support professional to join our talented team, contributing to scientific discovery and helping deliver the data, insights and solutions that researchers, businesses and governments rely on to tackle complex environmental challenges.

As part of our Workplace Team, you'll play a key role in ensuring our buildings and facilities are safe, welcoming and operating at their best across the UKCEH estate. The team delivers a wide range of hard and soft facilities services, including building maintenance, compliance, reception, catering and fleet management. Working closely with colleagues, contractors and other stakeholders, you'll help provide a seamless and high-quality workplace experience, ensuring excellent customer service and supporting the smooth day-to-day running of our sites. Your contribution will be vital in creating environments that enable our teams to do their best work every day.

The Workplace Support role will play key part in delivering a high-quality, clean, safe, and efficient workplace environment at the Bangor site. This is a hands‑on role, supporting the Workplace Team with day‑to‑day operational activities, assisting onsite colleagues, completion of daily administrative duties and provision of reception cover and routine tasks that help keep the site running smoothly.

Key Responsibilities

• Workplace Operations & Team Support
  Deliver hands‑on workplace support including; room setups, furniture moves, incoming/outgoing deliveries, light cleaning duties, waste handling and topping up supplies.
  Taking guidance from Workplace Support Officer, completing daily activities, carrying out and recording equipment and site inspections, supporting onsite colleagues with general workplace enquiries.
  Maintain high standards of housekeeping, safety, and presentation across the site through a proactive “eyes open” approach.
  Provide flexible support across the Workplace service, including reception and front‑of‑house where required and during periods of annual leave.
  This role will require regular travel to our field site (10 minutes away from site)
• Contractors & Maintenance Coordination
  Provide support and cover for the supervision of contractors to both Bangor and Aber site, ensuring compliance with permits, Risk Assessments and Method Statement (RAMS), and safe systems of work.
  Support delivery of Planned Preventative Maintenance (PPM) and reactive works, including first‑line fault response.
  Liaise with service providers and internal teams to ensure works are completed to agreed standards and timeframes.
• Compliance, Administration & Assurance
  Carry out workplace inspections and statutory compliance checks (e.g. fire safety, water hygiene, emergency systems) at Bangor and Aber sites.
  Fleet management support; moving vehicles, inspecting vehicles, booking into garage, following up on quotations and required repairs.
  Maintaining accurate and up to date records on our fleet system.
  Ensure building defects, hazards, and non‑compliance issues are identified, recorded, and resolved in a timely manner.
  Support with service requests, bookings, and helpdesk tasks, ensuring efficient tracking and closure
  Maintain accurate records of inspections, contractor activities, and compliance documentation.

We're Looking for Someone Who has

• Good standard of education or equivalent work experience (facilities, business support, customer service, administrative
• Ability to carry out moving and handling tasks
• Excellent written and verbal communication skills
• IT literate - Office 365 - Word, Excel, and other system
• Detail orientated, accurate data entry
• Customer focused and ability to support others
• Reliable team player, adaptable and flexible
• Full UK driving licence

Desirable skills

• Experience in a facilities, estates, or workplace environment with a hands‑on operational approach
• Good working knowledge of health & safety and statutory compliance
• Experience coordinating contractors and/or service providers
• Relevant training (e.g. manual handling, Legionella, fire awareness, first aid)

What we offer

• Generous annual leave - 27 days (rising to 29 days after 5 years) +3 for Christmas closure
• 10% employer pension contribution
• Financial protection through life assurance and income protection
• Enhanced family-friendly policies
• Flexible and hybrid working options (depending on your role)
• Lifestyle perks including dental, gym, retail and cycling discounts
• A commitment to wellbeing, supported by a range of internal initiatives
• Employee Assistance Programme and health benefits, including 24/7 support with remote GP access, mental health, physiotherapy and lifestyle services
• Peer recognition and rewards that celebrate your contribution
• Salary sacrifice agreement benefits including Electric & Plug‑in Hybrid vehicle and Cycle2Work schemes
• Interest‑free annual travel season ticket loans (terms apply)

Working at UKCEH is genuinely rewarding. You’ll be joining a leading independent, not-for-profit research institute, where your work will have real impact. Our science helps people and the environment to prosper and informs decisions that benefit society as a whole. We’re proud to be custodians of over 60 years of environmental data, and just as proud of the people behind it. You’ll be supported to develop your career, grow your skills and thrive in a collaborative, purpose-driven environment.

Our commitment to inclusion

At UKCEH, we believe everyone should feel welcome and able to be themselves at work. We warmly encourage applications from people of all backgrounds, experiences and identities. As a Disability Confident employer, we’re happy to support you with any adjustments you may need throughout the recruitment process.

We understand that candidates may use AI tools to support their application. We encourage you to ensure your submission reflects your own experience, skills and suitability for the role. Every application that meets the essential criteria will be reviewed by our recruitment panel. Visa sponsorship is not available for this role, and the role is not eligible for endorsement under the Global Talent visa route. If you already have, or intend to obtain, the right to work in the UK through another visa route that does not require UKCEH sponsorship, please tell us in your application.

Every one of our 600+ staff and 50+ postgraduate students plays a vital role in delivering our ambition to understand the environment and the human impact on it, so that together people and nature can prosper.

How we work is just as important as what we achieve. We want UKCEH to be a welcoming, inclusive, engaging and collaborative place to work. We embed our values – excellence, integrity and teamwork – into everything we do.

For further information, please visit the UKCEH Website.