Workplace Solutions Operational Risk Lead Manager - Vice President

JPMorganChase; Bournemouth; On-site; GBP 70,000 - 90,000; Full time

Job summary

JPMorganChase is seeking an Operational Risk Lead Manager to promote a strong culture of operational risk management within its Workplace Solutions Team. This global role requires oversight for North America, EMEA, and Asia, ensuring compliance with established risk frameworks.

The ideal candidate will manage various responsibilities, including risk assessment oversight, change management participation, and collaboration with multiple teams to drive best practices. We value diversity and offer a dynamic work environment.

Qualifications

• Experience in the financial services industry, ideally in Operations, Compliance, or Risk Management.
• Excellent written and verbal communication skills.
• Strong analytical skills to identify process issues.
• Ability to multi-task and thrive in a fast-paced environment.

Responsibilities

• Participate in change management and assess risks in Workplace Solutions.
• Provide oversight on risk assessment for operational risks.
• Prepare materials for regional board meetings on Operational Risk Management activities.
• Engage with global horizontal risk programs to align practices with firmwide changes.

Skills

Experience in financial services

Excellent communication skills

Strong analytical skills

Ability to leverage technology

Interpersonal skills

Agile work adaptation

Job description

Join our team and drive operational risk culture and framework in Workplace Solutions.

Overview

As a Workplace Solutions Operational Risk Lead Manager within our diverse and inclusive Workspace Solutions Team, you will have the opportunity to promote and instil a strong culture of operational risk management. You will join a team of risk & compliance professionals from a diverse range of backgrounds and experience who collectively ensure that the Firm's Compliance, Conduct and Operational Risk (CCOR) Management Framework is implemented and functions effectively within Workplace Solutions. We are looking for an Operational Risk Lead Manager who is a solution-oriented, customer-focused specialist, used to working in an agile environment. The role is global in nature with oversight for North America, EMEA and Asia business activities.

Job Responsibilities

• Participate in change management and new business initiatives to identify and assess risks, challenge the proposed control environment, and recommend approval (or not) of the change.
• Provide oversight on risk assessment for operational risks in Workplace Solutions (business units, regional and legal entity levels)
• Prepare materials for regional board meetings, control committees / forums to inform on the outcomes of Operational Risk Management activities
• Assist in developing testing activities using a risk-based approach, and oversee the execution of proposed testing
• Perform assessments of areas of emerging risk or potential control gaps to identify issues for the business to remediate, documenting and sharing analysis with key business stakeholders
• Engage with global horizontal risk programs (e.g., Business Resiliency, Third-Party Outsourcing, Data Management) to ensure that business practices remain in line with firmwide changes
• Review operational risk events that resulted in financial losses to assess and challenge root cause analysis, recurrent themes and remediation, and drive value-added changes
• Support Operational Risk engagement in regulatory deliverables (e.g. MFSA and FINRA), including targeted exams
• Promote cross line of business consistency and adoption of best practices collaborating with other Operational Risk colleagues, as well as control functions such as Investment Risk, Legal, Compliance
• Promote and instil a strong culture of Operational Risk Management, collaborating with the business and second-line functions to continually improve operational processes, support safe business growth, and inform and influence risk-based decision making

Required Qualifications, Capabilities, And Skills

• Experience in the financial services industry, ideally in functions such as Operations, Compliance, Risk Management, Control Management or Audit
• Excellent written and verbal communication and presentation skills, with an ability to articulate complex concepts clearly to differing audiences
• Self-motivated, driven and inquisitive
• Strong analytical skills and proven ability to identify potential process and control issues
• Ability to leverage AI/Technology to analyze sets to identify trends, insights, and potential emerging risks
• Strong interpersonal, communication, and influencing skills
• Ability to multi-task, prioritize and thrive in a fast-paced and evolving environment
• Ability to deliver amidst continuous change and in an agile work environment

Preferred Qualifications, Capabilities, And Skills

• Passionate and capable of learning in a changing environment while delivering results
• Ability to embrace and drive change
• Ability to collaborate across different groups and regions

ABOUT US

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About The Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.