Workplace Services Systems Administrator

ServiceNow; London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading technology company is seeking a Workplace Services Systems Administrator to oversee the CAFM system and drive improvements in facilities management using ServiceNow. The ideal candidate will have experience with CAFM systems, strong analytical skills, and the ability to manage product backlogs. This permanent role offers a hybrid working model and the opportunity to innovate in facilities technology.

Benefits

Opportunity to implement AI-driven tools

Supportive and innovative team environment

Qualifications

• Experience with CAFM systems like ServiceNow WSD, Concept FSI, Maximo, or Condeco.
• Familiarity with Facilities and Health & Safety teams.
• Detail-oriented with a strong understanding of data accuracy and workflow optimisation.

Responsibilities

• Oversee and maintain the CAFM system aligned with business needs.
• Drive continuous improvement and support users across the business.
• Manage product backlogs and deliver projects on time.

Skills

CAFM systems experience

Advanced Excel skills

Analytical skills

Power BI or Tableau skills

Stakeholder management

Adaptability

Tools

ServiceNow

Power BI

Tableau

Job description

Overview

Job Description

Workplace Services Systems Administrator

Location: London or Liverpool
Contract Type: Permanent
Working Hours: Monday to Friday, 09:30 - 17:30
Hybrid Working: Minimum 3 days per week in-office

Join Us in Shaping the Future of Workplace Services. We're looking for a Workplace Services Systems Administrator to join our dynamic Workplace Services team. This newly created and permanent role plays a key part in our continued rollout and development of ServiceNow Workplace Service Delivery (WSD) - a system central to how we manage space, assets, and maintenance. If you\'re passionate about using technology to streamline facilities operations and generate data-led insights that inform strategic decision-making, this is an exciting opportunity for you.

Responsibilities

• Overseeing the CAFM system, ensuring it\'s maintained and aligned to business needs through effective updates and administration.
• Driving continuous improvement, supporting and training users across the business.
• Leading the next phases of our ServiceNow WSD development - including reporting, dashboard creation, asset tracking, maintenance management, and cost monitoring.
• Data Management: Ensure integrity and accuracy of CAFM data; maintain the asset database; create dashboards for analytics and reporting.
• Stakeholder Management: Coordinate with workplace services on system updates, present findings, and support decision-making.
• Project Management: Deliver CAFM-related projects on time and within budget.
• Product Backlog Management: Prioritise ServiceNow WSD tasks based on evolving requirements.
• Progress Monitoring: Track and evaluate product development milestones.
• Product Oversight: Lead product development and final quality assurance before go-live.
• Reporting & Analytics: Deliver insights on space utilisation, asset performance, maintenance, and cost tracking.
• Strategic Planning: Use data to support resource allocation and drive efficiency improvements.

About You

• Experience with CAFM systems like ServiceNow WSD, Concept FSI, Maximo, or Condeco.
• Familiarity working with Facilities and Health & Safety teams.
• Strong analytical and reporting skills using Excel (advanced functions, pivot tables, macros), Power BI, Power Query, or Tableau.
• Detail-oriented with a deep understanding of data accuracy, automation, and workflow optimisation.
• Excellent stakeholder management and cross-functional communication skills.
• Capability to manage product backlogs and support product ideation and delivery.
• Personal Attributes: Tech-savvy with a strong interest in emerging systems and automation.
• Adaptable and responsive to change in a fast-paced environment.
• Committed to high-quality service and collaborative team culture.
• Professional, positive, and proactive in working with colleagues and stakeholders.

Why Join

• Be at the forefront of facilities technology using ServiceNow, one of the most advanced platforms in the industry.
• Help implement AI-driven tools and automation for smarter building and space management. Work in a forward-thinking team with a strong commitment to innovation, data-led planning, and operational excellence.