Workplace Services Manager

Sodexo; United Kingdom; On-site; GBP 46,000 - 55,000; Full time

Job summary

A leading facilities management company in the United Kingdom is looking for a proactive Workplace Manager to deliver a premium workplace experience. The role involves managing services across multiple sites, fostering client relationships, and leading a high-performing team. Ideal candidates will have extensive operational management experience and a strong customer service background, along with a passion for workplace excellence.

Benefits

Sodexo benefits

Flexible working hours

Qualifications

• Proven experience in workplace experience management.
• Strong operational management skills in a multi-site IFM environment.
• Excellent customer service and people skills.

Responsibilities

• Manage the delivery of Hard FM, Soft FM, and Catering services.
• Develop and maintain profitable client relationships.
• Ensure compliance with all contractual and financial requirements.
• Collaborate with the Regional Engineering Manager.

Skills

Operational management

Customer service

Stakeholder management

Analytical problem-solving

Job description

Overview

Workplace Manager. Location: London EC4V 4AB. Monday to Friday 8am to 4pm or 9am to 5pm. We offer flexibility regarding start and finish times and you may occasionally provide cover for late events. 40 hours per week. £55,000 per year plus Sodexo benefits.

Sodexo are seeking a highly professional and proactive Workplace Manager to deliver a “5 Star” workplace experience at a prestigious London site. This is a pivotal role responsible for operational account management, client relationship development, and the delivery of integrated facilities management (IFM) services. You will lead a team, drive innovation, and ensure the highest standards of service and compliance.

Key Responsibilities

• Manage the delivery of Hard FM, Soft FM, and Catering services across the South Region.
• Develop and maintain profitable client relationships based on mutual trust.
• Support the Account Director in developing and delivering account strategy.
• Drive continuous improvement in people, systems, processes, and service offer.
• Lead, develop, and manage direct reports, fostering a high-performing and customer-focused workforce.
• Maximise contract profitability and deliver required financial and service level results.
• Ensure compliance with all contractual, financial, and statutory requirements.
• Collaborate with the Regional Engineering Manager to coordinate service delivery.
• Deliver cost-saving initiatives and manage budgets effectively.
• Maintain the highest standards in health & safety, food safety, and quality management.
• Conduct regular contract performance reviews and service audits.
• Develop strong working relationships with clients and stakeholders, enhancing client retention and satisfaction.

Person Specification

• Proven experience in workplace experience management, ideally with a “5 Star Hotel” or equivalent background.
• Strong operational management skills in a high-class, white-collar, multi-site IFM environment.
• Excellent customer service, stakeholder management, and people skills.
• IT literate and financially astute.
• Knowledge of health & safety and food safety management.
• Ability to work independently and as part of a team.
• Strong attention to detail and adherence to standards.
• Analytical problem-solving skills and a passion for innovation.
• Experience managing conflicting client and consumer expectations.
• Adaptable, resilient, and forward-thinking.
• Competencies: Demonstrable track record in developing successful operational strategies across multiple sites; exceptional client relationship management skills; considerable experience in IFM service delivery; proven ability to lead business change programmes and manage large teams; excellent communication, influencing, and facilitation skills; high standards of numeracy and written communication.

Why Join Us?

You will play a key role in delivering a premium workplace experience for Quilter, working with a talented team and a prestigious client. If you are passionate about workplace excellence and ready to drive positive change, we want to hear from you.