Workplace Services Manager

TN United Kingdom; Leeds; On-site; GBP 40,000 - 70,000; Full time

Job description

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A career at Rockstar Games is about being part of a team working on some of the most creatively rewarding and ambitious projects to be found in any entertainment medium. You would be welcomed to a dedicated and inclusive environment where you can learn, and collaborate with some of the most talented people in the industry.

Rockstar Leeds is on the lookout for a talented Workplace Services Manager. You will work alongside the current Workplace Manager providing management of the day-to-day operation of the building and its facilities services. This is a full-time permanent position based out of Rockstar’s unique game development studio in the heart of Leeds.

WHAT WE DO

• The Rockstar Workplace Services Team (WPS) is responsible for ensuring the workplace, building, facilities, and services work harmoniously together to support the core business.
• We create a creative, supportive, and safe working environment for the staff at Rockstar.
• We manage and develop both hard and soft facilities services, including building maintenance, security, cleaning, catering, and space utilisation and strategy.
• We ensure the site complies with all relevant guidance and legislation.
• We partner with senior leadership to drive proactive real estate growth strategies, leasehold improvement, and capital expenditure projects.

RESPONSIBILITIES

• Overall responsibility for the building and facilities services at Rockstar Leeds. Ensuring a safe, comfortable, and supportive environment is provided for staff and visitors.
• Working alongside other Workplace Managers, manage others in the Workplace Services team, ensuring they carry out their roles professionally and to the required standard whilst coaching and developing where needed.
• Build and foster relationships with support functions – Work in unison with administrative functions to ensure the needs of the office are being met and sustained.
• Contract management for buildings and facilities services including procurement process, budget management, contract negotiation, day-to-day operational oversite, and performance management.
• Management of Workplace Services projects and small works taking them from their identification through to completion ensuring all deadlines are met and communications to key stakeholders remain detailed and consistent.
• Always ensure full compliance with all legal and statutory requirements, including Health & Safety, COSHH, sustainability legislation etc.
• Ensure the effective documentation and development of building and facilities information, particularly operational processes and documents required for safety and compliance.
• Work collaboratively with colleagues in Security and Business Protection to ensure that risks, security measures and issues are being recorded, monitored, and reported.
• Work collaboratively with colleagues in Technical Services to ensure compliance, PPM and standards are met and maintained.
• By working in collaboration with stakeholders, oversee the management of space and desk utilisation ensuring it is used efficient and effectively and in line with studio requirements.
• Assist Workplace Strategy Team in related global projects and initiatives.

QUALIFICATIONS

• Educated to degree level or with equivalent vocational education and experience.
• 3+years' experiencesuccessfully managing a multi discipline Workplace team displaying effective communication, leadership, coaching, and conflict resolutionskills.
• Experience in overseeing service contracts including their procurement, performance, and management.

SKILLS

• Excellent understanding of current safety legislation and best practice.
• A detail oriented, flexible self-starter with strong initiative, excellent organisational and multitasking skills.
• Excellent planning and project management skills with the ability to consider things from multiple angles.
• Process driven, but outcome focused, and always looking for quality improvement and ensuring they are documented accurately.
• Capable of working autonomously and alongside a wider WPS team, managing, and prioritising their own workload and understanding when and where to seek guidance and approval.
• Ability to drive Workplace Services initiatives, plans and projects forward and maintain excellent working relationship with other stakeholders and local management.
• Experience in an overlapping business support fields, e.g. IT, Administration, Operations.
• Creative problem-solving skills.
• Ability to coach and develop direct reports to work as a team to ensure service meets appropriate goals.
• Enthusiasm and the ability to create a sense of fun and motivate a team whilst upholding standards and maintaining discipline.
• Proficient with Microsoft Office (Outlook, Word and Excel).
• Sound numerical skills and IT skills.

PLUSES

Please note that these are desirable skills and are not required to apply for the position.

• A IWFM or IFMA qualification.
• NEBOSH Safety Qualification or equivalent.
• Previous experience within the Creative Industries – video games, film, television, music – would be beneficial.
• Experience with work order ticketing systems, space management tools and construction project management platforms.