Workplace Operations Manager (Eden Scott)

Investinwestlothian; City of Edinburgh; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading company in Edinburgh is seeking a Facilities Operations Manager to oversee daily operations across multiple services. The role involves managing a team, ensuring compliance, and fostering a culture of professionalism. Ideal candidates will have a strong background in soft services and excellent communication skills.

Qualifications

• Strong background in managing soft services.
• Experience leading front-of-house or workplace operations teams.

Responsibilities

• Manage daily facilities operations across multiple services.
• Oversee supplier relationships and monitor service delivery.
• Champion a customer-first mindset across all workplace touchpoints.

Skills

Communication

Leadership

Solutions-focused

Tools

CAFM systems

Job description

Job Description:
Manage daily facilities operations across multiple services including cleaning, mailroom, security access, waste management, document handling, and stationery.Lead and support a small team, fostering a culture of professionalism, ownership, and continuous improvement.Act as the go-to person for workplace services, ensuring swift resolution of issues while planning for preventative maintenance.Oversee supplier relationships, monitor service delivery, and ensure compliance with contracts and evolving regulatory standards.Support wider health & safety initiatives, audits, and life-safety procedures including fire evacuations and building security.Champion a customer-first mindset across all workplace touchpoints, driving service improvements through feedback and innovation.

Experience And Qualifications:
Strong background in managing soft services; experience with hard services would be an advantage.Proven experience leading front-of-house or workplace operations teams in a professional services or high-end environment.Confident in using CAFM systems and coordinating with external contractors and service providers.Able to think strategically while remaining hands-on—comfortable rolling up your sleeves when needed.Solutions-focused with excellent communication skills and the ability to build strong stakeholder relationships.

Application Process:
Apply via link below