Workplace Manager

Sodexo; United Kingdom; On-site; GBP 70,000; Full time

Job summary

A leading service management firm in the UK is seeking a Workplace Operations Manager to elevate soft services in a corporate environment. The ideal candidate will lead multiple service streams, ensuring five-star hospitality standards while fostering strong client relationships. Experience in luxury hotel management, strong leadership skills, and relevant certifications are essential. This role offers a competitive salary of £70,000 and a Monday-Friday shift pattern.

Qualifications

• Background in luxury hotels or premium corporate environments.
• Strong people leadership skills focusing on service excellence.
• Skilled in managing multiple service providers.

Responsibilities

• Lead and coordinate all soft FM services across the site.
• Oversee VIP events and corporate hospitality.
• Drive service improvements to exceed expectations.

Skills

Service excellence

Leadership

Communication

Problem-solving

Education

IWFM Level 3–4 or equivalent

Hospitality Management qualification

IOSH Managing Safely certification

Job description

Workplace Operations Manager

Salary: £70,000

Shift Pattern: Monday-Friday

Sodexo rewards and benefits

We’re seeking a polished, proactive, and service-obsessed Workplace Operations Manager to lead all soft services for a high-profile corporate environment in the Berkshire, Surrey, and Hampshire area. This is a rare opportunity to bring luxury hospitality standards into a forward-thinking workplace, ensuring every interaction reflects excellence, professionalism, and care.

About the Role

You’ll be the driving force behind the day-to-day delivery of multiple service streams, including reception, housekeeping, catering, security, mailroom, events, and workplace experience. Acting as the key client contact, you will build strong relationships, anticipate needs, and ensure seamless, high-touch service at every level.

Key Responsibilities

1. Lead and coordinate all soft FM services across the site
2. Translate five-star hospitality standards into a corporate setting
3. Inspire and develop a multi-disciplinary, guest-facing team
4. Oversee VIP events, executive visits, and corporate hospitality
5. Maintain compliance with HSE standards and company policies
6. Drive innovation and service improvements to exceed expectations
7. Manage budgets and resources efficiently without compromising quality

Ideal Candidate Profile

• Background in luxury hotels or premium corporate headquarters
• Proven experience in front-of-house, guest services, F&B, or housekeeping leadership
• Strong people leadership skills with a focus on service excellence
• Skilled in managing multiple service providers and operational priorities
• Confident communicator with executive-level presence
• Calm, resourceful, and solutions-focused in dynamic environments

Preferred Qualifications

• IWFM Level 3–4 or equivalent in Facilities or Service Management
• Hospitality Management qualification or similar hotel operations training
• IOSH Managing Safely or equivalent HSE certification

This is a high-impact role for someone who thrives in a fast-paced, client-facing environment and can bring the very best of hospitality into a modern corporate setting.