Workplace Host

ISS; London; On-site; GBP 22,000 - 30,000; Full time

Job summary

ISS is seeking a Receptionist to enhance the workplace experience in London. This key role involves creating an inviting atmosphere, supporting client visits, and fostering engagement among employees and guests alike. The ideal candidate will show strong customer service capabilities and attention to detail while contributing to service improvements.

Qualifications

• Corporate, hospitality or customer service experience required.
• Clear communicator with strong customer service skills.
• Able to work independently and in a team.

Responsibilities

• Act as a natural host, making guests and colleagues feel welcome.
• Main contact for colleagues and visitors, answering queries.
• Assist with community initiatives and colleague engagement.

Skills

Customer service

Communication

Time management

Attention to detail

Tools

MS Office

Job description

Social network you want to login/join with:

Acting as a warm and professional first point of contact, you’ll support client visits, manage front-of-house services, and contribute to a seamless and engaging daily experience for employees and guests alike.

This is more than a reception role — it's about creating a sense of belonging and well-being. You’ll be empowered to spot opportunities for service improvements, support new workplace initiatives, and help bring the ISS Global Strategy to life on the ground.

If you thrive in people-focused, fast-paced settings and take pride in making others feel welcome and supported, this is a fantastic opportunity to grow within an organisation that puts people and places first.

Key Responsibilities

• Deliver unexpected moments through service, events, and surprises
• Act as a natural host, making guests and colleagues feel welcome
• Main contact for colleagues and visitors, answering queries and booking guests
• Support the workplace lead with process decisions to enhance experience
• Build relationships and note preferences to personalise future visits
• Report maintenance or service needs to relevant departments promptly
• Assist with community initiatives, building tours, and colleague engagement

Professional and Personal Competencies/Qualifications

• Corporate, hospitality or customer service experience required
• Confident using systems like MS Office with strong accuracy
• High attention to detail and excellent time management
• Clear communicator with strong customer service skills
• Able to work independently and in a team
• Flexible, motivated, and committed attitude
• Basic understanding of health and safety responsibilities

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.