Workplace Host

ISS Facility Services; Camden Town; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading facility management company in Camden Town is looking for a Workplace Host. This role involves creating an engaging workplace experience, welcoming guests, and providing exceptional customer service. Candidates should have relevant experience in hospitality or customer service, with strong communication and organizational skills. Join a supportive team and contribute to a vibrant workplace culture.

Benefits

Inclusive workplace culture

Opportunities for career development

Qualifications

• Confident in customer service roles with a background in hospitality.
• Excellent communication skills for interacting with colleagues and guests.
• Demonstrated ability to manage time effectively in a busy environment.

Responsibilities

• Deliver exceptional customer service and enhance workplace experience.
• Act as a point of contact for guests and colleagues.
• Support workplace initiatives and community engagement activities.

Skills

Corporate, hospitality or customer service experience

Strong accuracy using MS Office

High attention to detail

Excellent time management

Strong customer service skills

Ability to work independently and in a team

Flexible and motivated attitude

Basic understanding of health and safety

Tools

MS Office

Job description

Overview

ISS Workplace Host
Location: London
Hours of work: 40
Contract Type: Permanent

At ISS, we create places that work, think, and give – and as a Workplace Host, you'll be at the heart of this mission. Based in a vibrant, modern corporate environment with a strong culture and supportive team, you will play a key role in shaping the workplace experience. This is more than a reception role – it's about creating a sense of belonging and well-being. You'll be empowered to spot opportunities for service improvements, support new workplace initiatives, and help bring the ISS Global Strategy to life on the ground. If you thrive in people-focused, fast-paced settings and take pride in making others feel welcome and supported, this is a fantastic opportunity to grow within an organisation that puts people and places first.

Key Responsibilities

• Deliver unexpected moments through service, events, and surprises
• Act as a natural host, making guests and colleagues feel welcome
• Main contact for colleagues and visitors, answering queries and booking guests
• Support the workplace lead with process decisions to enhance experience
• Build relationships and note preferences to personalise future visits
• Report maintenance or service needs to relevant departments promptly
• Assist with community initiatives, building tours, and colleague engagement

Qualifications

• Corporate, hospitality or customer service experience required
• Confident using systems like MS Office with strong accuracy
• High attention to detail and excellent time management
• Clear communicator with strong customer service skills
• Able to work independently and in a team
• Flexible, motivated, and committed attitude
• Basic understanding of health and safety responsibilities

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Through a unique combination of intelligent solutions, high standards and people who care, we help our customers achieve their purpose. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.

ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, sexual orientation or educational background. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.