Workplace Host

Cushman & Wakefield; Birmingham; On-site; GBP 19,000 - 26,000; Full time

Job summary

Cushman & Wakefield is seeking a Workplace Host in Birmingham to deliver a seamless front-of-house experience. You will meet and greet visitors, manage reception duties and support meetings and events, ensuring rooms are prepared and supplies are stocked.

The role requires strong customer service, initiative, and excellent communication with clients and teams on site. This on-site position emphasizes professionalism, adherence to health and safety policies, and proactive collaboration with

Qualifications

• Experience in customer service and a proactive approach.
• Ability to liaise with clients and maintain a professional reception.
• Willingness to work on-site and manage front-of-house duties.

Responsibilities

• Provide a welcoming and professional customer experience at reception.
• Meet and greet visitors and ensure sign-in in line with building procedures.
• Manage meeting room bookings, setup, catering, and related requests.
• Coordinate with events team and external contractors to support site activities.
• Log building faults and act as main helpdesk contact for FM services.

Job description

Job Title

Workplace Host

Job Description Summary

Cushman and Wakefield are looking for an experienced individual to join their team as a Workplace Host. This is an important role within the business, so the ideal candidate will have a background in customer service, able to take initiative and be confident liaising with clients on a day to day basis.

Job Description

• Comply with Health, Safety and Environmental policies
• Provide a welcoming and professional customer experience, delivering a seamless customer journey
• Achieve the highest standards of quality, service and presentation of the business
• Ensure Reception presence is maintained, and entrance doors are covered at all times
• Meet and greet all visitors attending site
• Ensure all Visitors are signed in as specified by the Property procedures
• Escorting Clients to Meeting Rooms
• Manage meeting room booking/changes/catering requests
• Meeting Room Set up ensuring the rooms are adequately stocked with Pens/Pencils/Papers
• Ensuring office/catering supplies are fully stocked i.e Stationery, Toner, Office/Tea, Coffee etc
• Assist with preparation of meeting rooms for Meetings and Events, ensuring all catering and refreshments are in the relevant room on time
• Liaise with events team on all activities and help to co-ordinate for local site
• Manage/liaise with Building contractors and issues and or/work being carried out within the building
• Understand and strictly adhere to Cushman & Wakefield procedures and protocols of the building with regards Health & Safety, Security measures
• Log any Building Faults/Issues with the Cushman & Wakefield FM
• Helpdesk Main point of contact for FM services including maintenance, repairs, fabric works & requirements.
• Supervision of onsite contractors including cleaning and M&E.
• Contractor management – Reviewing contractor RAMS & completing Inductions ensuring all paperwork is on file.
• Responsible for ensuring FAMIS 360 remains compliant, with fewer than 20 non-conformities at one time and compliance statistic of 90% or above
• Seek innovation and best practices to improve the workplace and help drive consistency
• Effectively monitor delivery of reactive/planned works and ensure contract KPI’s/SLA’s are met
• Day to day interaction with contractors and 3rd party suppliers, to enable delivery of service
• Support the development and implementation of the onboarding process for new recruits
• Support leadership in moves and changes, future expansions
• Undertake any additional duties or responsibilities that are deemed required by the business in supporting the daily operation of the business

Cushman & Wakefield is an equal opportunity / affirmative action employer. All qualified candidates will receive consideration for employment without regard to ethnicity, gender, gender identity or expression, sexual orientation, age, disability, religion, marital status, or any other legally protected characteristic. Cushman & Wakefield is committed to equity in employment, and our goal is to have a diverse, inclusive and barrier-free workplace. If you are a person with a disability and need any other accessible accommodations during the hiring process, you are invited to bring this to the Talent Acquisition Advisor’s attention once they have made contact.

INCO: "Cushman & Wakefield"

About Cushman & Wakefield

About Cushman & Wakefield Cushman & Wakefield Cushman & Wakefield (NYSE: CWK) is a leading global commercial real estate services firm for occupiers and investors with approximately 53,000 employees in over 350 offices and nearly 60 countries. In 2025, the firm reported revenue of $10.3 billion across its core service lines of services, Leasing, Capital markets, and Valuation and other. Built around the belief that Better never settles, the firm receives numerous industry and business accolades for its award-winning culture. For additional information, visit www.cushmanwakefield.com