Workplace Facilities Assistant

ISS; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

ISS is seeking a Facilities Coordinator to enhance workplace services at client offices in the UK. This role involves managing daily operations, compliance documentation, and service providers to ensure excellent delivery and adherence to health and safety standards. Ideal candidates should possess strong organizational skills and experience in facilities or workplace services.

Qualifications

• Experience in admin or coordination roles, ideally in facilities.
• Confident communicator, both written and verbal.
• Detail-focused and committed to compliance.

Responsibilities

• Support the Workplace Facilities Manager in daily operations.
• Oversee cleaning, catering, and maintenance services.
• Manage data systems and generate performance reports.

Skills

Organisation

Communication

Multitasking

Tools

Microsoft Office

Workplace Management Systems

Job description

This position involves delivering a comprehensive Workplace Facilities Management service, with a strong emphasis on customer service and technical support across the client's UK offices.

It also requires a solid understanding and practical application of Facilities Management procedures and processes to ensure consistency, compliance, and overall service excellence.

Key Responsibilities

• Support the Workplace Facilities Manager in daily operations and team coordination
• Maintain workplace records, reports, and compliance documentation
• Oversee cleaning, catering, and maintenance services to ensure smooth delivery
• Manage data systems, monitor metrics, and generate performance reports
• Track budgets, process invoices, and assist with expense reconciliation
• Act as main contact for staff and contractors, coordinating service providers
• Ensure compliance with H&S and ESG policies, supporting audits and sustainability initiatives

Professional and Personal Competencies/Qualifications

• Experience in admin or coordination roles, ideally within facilities or workplace services
• Strong Microsoft Office skills and familiarity with workplace management systems
• Excellent organisation and multitasking abilities, able to manage competing demands
• Confident communicator, both written and verbal
• Understanding of health and safety reporting is beneficial
• Accurate, detail-focused, and committed to compliance
• Team player with a proactive approach to problem-solving and service delivery

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.