Workplace Experience Program Manager

CBRE; London; On-site; GBP 45,000 - 65,000; Full time

Job summary

A leading global real estate services firm seeks a Workplace Experience Program Manager in London. The role involves managing projects related to workplace experience services, ensuring effective stakeholder engagement, and delivering consistent programs. Candidates should have a Bachelor's degree and significant experience in project management. Offering a competitive salary and opportunities to foster a hospitality-minded culture in a collaborative environment.

Qualifications

• 5-8 years of relevant experience.
• Demonstrable experience in program management and project delivery.
• Experience in client relationship management.

Responsibilities

• Manage cross-functional workplace experience projects from end to end.
• Ensure delivery teams adopt programs and processes.
• Build and maintain client relationships.

Skills

Stakeholder Management

Interpersonal Skills

Problem Solving

Analytical Skills

Team Training

Organizational Skills

Education

Bachelor's Degree

Tools

Microsoft Office

Job description

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

As a CBRE Workplace Experience Program Manager, you will be responsible for facilitating small to medium cross-functional projects and programs relating to workplace experience services. Examples of workplace experience services include Colleague Engagement Activities, Meeting & Event Management, and Administrative Office Duties, and your role will be to ensure globally aligned processes are being followed by all workplace experience service teams in your region.

Your core delivery stakeholders will be the General Managers within your region who line manage the teams responsible for delivering workplace experience services onsite. You will be an expert on the EMEA region, working closely with the Global Workplace Experience Program Manager to define, build, roll-out and evaluate programs and processes which are globally consistent, but locally nuanced as necessary.

What You'll Do:

• Support the definition, build, roll-out and evaluation of cross-functional workplace experience projects or programs from end to end using a formal process.
• Ensure onsite workplace experience delivery teams are adopting programs and processes within your region through excellent stakeholder management of the local GMs within your region.
• Ensure that all project or program stakeholders remain on schedule and any issues get escalated and resolved in order to meet delivery deadline.
• Manage internal and external relationships in support of programs where required, and work to build consensus and convince people to reach an agreement in the interest of providing the best service possible to the client.
• Contribute to routine workplace experience program management reports, which include status reports and updated Gantt charts. Conduct financial or business evaluations where required.
• Build and maintain a trusted client relationship. Negotiate with clients, partners, and associates to resolve conflicting priorities.
• Comprehend, evaluate, and interpret business documents.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Specifically, you will drive a hospitality-minded culture across the regions, and work to ensure (through assessing and coaching) that the CBRE team in your region has this culture at the forefront of their minds during every colleague engagement.
• Work within broad guidelines and policies.
• Explain difficult or sensitive information in a way which can be comprehended at all levels of the organization.
• Apply in-depth knowledge of standard principles and techniques/procedures to accomplish complex assignments and provide innovative solutions.
• Coach others and share in-depth knowledge of own job discipline and broad knowledge of several job disciplines within the function.

Required:

• Bachelor's Degree preferred with 5-8 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
• Demonstratable experience in program management, project delivery, and online and in-person team training.
• Experience of project delivery across multiple markets.
• Strong stakeholder management and interpersonal skills, with experience of, or at least a good understanding of client relationship management.
• Ability to exercise judgment and make confident decisions based on the analysis of multiple sources of information, both qualitative and quantitative.
• Sophisticated math skills. Ability to calculate mildly complex figures such as percentages, fractions, and other financial-related calculations.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc is required.

Preferred:

• Willingness to take a new perspective on existing solutions is preferred.
• Excellent organizational skills with an advanced inquisitive mindset.
• Fluent in written and spoken English.
• One other European language is desirable.

EQUAL OPPORTUNITIES

We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.

ABOUT CBRE

CBRE is the world's leading commercial real estate services firm with offices located around the globe. CBRE currently employs roughly 80,000 people worldwide, with 2,500 working in the UK. The Company's core services include property sales, leasing and management, facilities and project management, investment management and, research and consulting. In central London, CBRE advises on more commercial property than any other adviser and across the United Kingdom with offices in Aberdeen, Birmingham, Bristol, Edinburgh, Glasgow, Jersey, Leeds, Liverpool, Manchester, and Southampton.