Workplace Experience Manager

JR United Kingdom; Dunfermline; On-site; GBP 35,000 - 55,000; Full time

Job summary

A leading company in workplace services is seeking a Workplace Experience Manager to deliver high-quality services across Scotland. The role involves leading the Workplace teams, managing operations, and ensuring customer satisfaction. Candidates should have strong communication skills, experience in Facilities Management, and the ability to handle multiple priorities effectively.

Qualifications

• Experience in a Workplace/ Facilities setting.
• A resilient and confident person who can work with people at all levels.
• Ability to handle conflicting priorities.

Responsibilities

• Lead the development and delivery of Mitie services.
• Manage day-to-day operations ensuring service levels are maintained.
• Conduct Health and Safety risk assessments.

Skills

Excellent communication skills

Organisational skills

Customer care experience

Tools

Microsoft Office

Job description

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Job Views:

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Posted:

31.05.2025

Expiry Date:

15.07.2025

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Job Description:

Position: Workplace Experience Manager

Location: Edinburgh, Glasgow, Newcastle

Mitie have a brand new opportunity open in their Workplace Services Team!

They are seeking an experienced Workplace Experience Manager to support the Head or Workplace services; to lead and motivate the local Workplace teams on site.

The preferred base (home) location for the Workplace Experience Manager is Edinburgh, Glasgow, or Newcastle

The Workplace Experience Manager is a customer facing role focused on creating a world class workplace for EY colleagues.

You will be responsible for the effective delivery of Workplace Services within the region, including workplace, cleaning and waste management, landscaping and food and hospitality services.

Key Responsibilities & Tasks:

• Lead the development and delivery of the Mitie services, such as but not limited to Workplace, Front of House, Cleaning and other services within the region. Requiring a responsive customer experience through highly engaged focused teams.
• Confidently lead the Workplace teams and manage all processes within the day to day operation ensuring all service levels are maintained
• Liaise closely with key client contacts as well as key users of the service. To become the user senior contact for the contract
• Ensure resources meet demands in all areas, and that any under performance is addressed.
• Effective management of the Mitie and partners service streams and external vendors to ensure delivery of high quality, value-adding services.
• Responsible for the effective delivery of cleaning and waste management services across the contract
• Ensure the effective implementation of all QHSE and other policies and processes
• Conduct Health and Safety risk assessments
• Ensure that service levels are being met in all work areas

What we are looking for:

• Experience in a Workplace/ Facilities setting; Cleaning, Waste, Landscaping,
• A resilient and confident person who can work with people at all levels
• Able to handle several conflicting priorities
• Excellent communication skills both verbal and written
• Experience reviewing operating procedures to drive efficiencies and better ways of working
• Someone who is organised, motivated and adaptable
• Proficient in all Microsoft Office packages
• Customer care/ customer facing experience is desirable