Workplace Experience Manager

JR United Kingdom; Broughton; On-site; GBP 35,000 - 55,000; Full time

Job summary

A leading company, Mitie, is seeking a Workplace Experience Manager to oversee and enhance the delivery of Workplace Services within the region. In this role, you will lead local teams, ensuring top-tier service delivery while focusing on cleanliness, landscaping, and customer care. Ideal candidates will have experience in facilities management settings, demonstrate confidence in leadership, and possess strong communication skills. Join us to create an outstanding working environment for our clients.

Qualifications

• Experience in a Workplace/Facilities setting, including Cleaning, Waste, Landscaping.
• Strong communication skills, resilience, and confidence in managing conflicting priorities.
• Experience in reviewing operating procedures for efficiency improvements.

Responsibilities

• Lead the development and delivery of Mitie services, including Front of House, Cleaning.
• Manage day-to-day operations and ensure service levels are maintained.
• Conduct Health and Safety risk assessments and ensure compliance.

Skills

Communication

Organizational Skills

Customer Care

Adaptability

Tools

Microsoft Office

Job description

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Mitie have a brand new opportunity open in their Workplace Services Team!

They are seeking an experienced Workplace Experience Manager to support the Head or Workplace services; to lead and motivate the local Workplace teams on site.

The preferred base (home) location for the Workplace Experience Manager is Edinburgh, Glasgow, or Newcastle

The Workplace Experience Manager is a customer facing role focused on creating a world class workplace for EY colleagues.

You will be responsible for the effective delivery of Workplace Services within the region, including workplace, cleaning and waste management, landscaping and food and hospitality services.

Key Responsibilities & Tasks:

• Lead the development and delivery of the Mitie services, such as but not limited to Workplace, Front of House, Cleaning and other services within the region. Requiring a responsive customer experience through highly engaged focused teams.
• Confidently lead the Workplace teams and manage all processes within the day to day operation ensuring all service levels are maintained
• Liaise closely with key client contacts as well as key users of the service. To become the user senior contact for the contract
• Ensure resources meet demands in all areas, and that any under performance is addressed.
• Effective management of the Mitie and partners service streams and external vendors to ensure delivery of high quality, value-adding services.
• Responsible for the effective delivery of cleaning and waste management services across the contract
• Ensure the effective implementation of all QHSE and other policies and processes
• Conduct Health and Safety risk assessments
• Ensure that service levels are being met in all work areas

What we are looking for:

• Experience in a Workplace/ Facilities setting; Cleaning, Waste, Landscaping,
• A resilient and confident person who can work with people at all levels
• Able to handle several conflicting priorities
• Excellent communication skills both verbal and written
• Experience reviewing operating procedures to drive efficiencies and better ways of working
• Someone who is organised, motivated and adaptable
• Proficient in all Microsoft Office packages
• Customer care/ customer facing experience is desirable