Workplace Experience Lead

JR United Kingdom; Newport; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading facility management company is seeking a Workplace Experience Lead to enhance customer experiences in Newport, Wales. In this role, you will coordinate services and build community while representing the client, ensuring a productive and enjoyable workplace environment. If you're passionate about making a positive impact in a dynamic setting, this is your opportunity.

Qualifications

• Experience in high-profile environments.
• Prior experience in Soft Services or Operations.
• First Aid trained, training provided.

Responsibilities

• Act as the main point of contact for customer requests.
• Build strong relationships with colleagues.
• Lead the creation of an exceptional customer experience.

Skills

Strong verbal and written communication skills

Ability to work in a confidential environment

Tools

Digital communication platforms

Job description

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Workplace Experience Lead, Newport, Wales

Client: ISS Facility Services UK

Location: Newport, Wales, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 3

Posted: 16.06.2025

Expiry Date: 31.07.2025

Job Description:

Contract: Government

Location: Bristol, BS1 6EH

Hours of work: 40

Contract Type: Permanent

At ISS, we create places that work, think, and give. As a Workplace Experience Lead, you will be at the heart of this placemaking culture, driving an exceptional customer experience for both our client and ISS.

Job Description

You will play a key role in curating a workplace environment that enhances well-being, boosts productivity, and fosters a strong company culture—making it a place where people truly want to be.

Working as part of our client’s site team, you will proactively seek opportunities to improve the onsite service experience, introducing new initiatives in line with ISS and our client’s vision.

If you're passionate about delivering world-class workplace experiences, this is a fantastic opportunity to make a real impact!

Key Responsibilities

• Act as the main point of contact, representing our client and addressing customer requests.
• Build strong, trusting relationships with colleagues and anticipate customer needs.
• Support the coordination of our client’s workplace community.
• Establish yourself as the "go-to" person for customers, delivering our client’s value proposition.
• Promote collaboration across teams, suppliers, and customer groups while prioritising our client’s interests.
• Lead the creation of an exceptional customer and workplace experience.
• Ensure awareness of emergency contacts and procedures on-site.
• Direct the front-of-house team to maintain excellence for customers and visitors.

Professional and Personal Competencies/Qualifications

• First Aid trained (EFAW minimum), training provided.
• Proficient in multiple digital communication platforms.
• Experience in high-profile environments.
• Strong verbal and written communication skills.
• Ability to work in a confidential environment.
• Prior experience in Soft Services or Operations, with knowledge of real estate and hospitality.

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, we help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team by emailing [emailprotected]