Workplace Experience Host

CBRE Group, Inc.; Eastleigh; On-site; GBP 24,000 - 32,000; Full time

Job summary

CBRE Group, Inc. is seeking a proactive Workplace Experience Host in Eastleigh to support the day-to-day operation of a busy head office. The role focuses on safety, presentation, and delivering an exceptional experience for colleagues and visitors.

You will assist with facilities administration, meeting room and event support, health and safety tasks, and reception duties, while maintaining accurate records and contributing to a positive workplace culture.

Qualifications

• Experience in an office, facilities, customer service, hospitality, or administration role.
• Strong communication, organisational, and time management skills.
• Good Microsoft Office and general IT skills.
• Ability to manage multiple priorities effectively.
• Customer-focused mindset with a passion for delivering excellent service.
• Ability to work independently and as part of a wider team.

Responsibilities

• Support the day-to-day operation of the office environment.
• Conduct regular workplace inspections and report defects or issues.
• Assist with office moves, workplace reconfigurations, and workspace setup.
• Monitor office presentation standards and ensure workspaces remain clean and professional.
• Check external areas and report maintenance or housekeeping concerns.
• Carry out meeting room checks to ensure rooms are fully prepared and operational.
• Support the setup and delivery of internal events, conferences, and business meetings.
• Ensure audio-visual equipment and meeting room facilities are functioning correctly.
• Respond to facilities-related requests and undertake minor repairs where appropriate.
• Escalate issues requiring specialist support.
• Maintain accurate records of service requests and completed works.
• Support incoming deliveries and outgoing mail and courier services.
• Assist with document archiving processes.
• Monitor and replenish office supplies.
• Produce routine reports and management information as required.
• Provide reception support during busy periods.
• Assist with visitor management processes.
• Deliver a welcoming, professional, and engaging experience for all visitors and colleagues.
• Support workplace health and safety activities and compliance requirements.
• Assist with inspections, safety checks, and emergency preparedness activities.
• Maintain relevant records and documentation.
• Report hazards, incidents, and near misses promptly.

Skills

Office experience

Facilities experience

Customer service

Hospitality

Administration

Communication

Organization & time management

MS Office

IT skills

Multitasking

Customer focus

Teamwork

Tools

Microsoft Office

Job description

Workplace Experience Host

Location: Eastleigh

About the Role

We're looking for a proactive and customer-focused Workplace Experience Host to support the day-to-day operation of a busy head office environment. This role plays an important part in ensuring the workplace is safe, well-maintained, compliant, and delivers an exceptional experience for colleagues and visitors alike.

This is a varied role offering exposure across workplace operations, facilities administration, event support, health and safety, and visitor services.

Key Responsibilities

Workplace Operations

• Support the smooth daily operation of the office environment.
• Conduct regular workplace inspections and report any defects or issues.
• Assist with office moves, workplace reconfigurations, and workspace setup.
• Monitor office presentation standards and ensure workspaces remain clean and professional.
• Check external areas and report any maintenance or housekeeping concerns.

Meeting Room & Event Support

• Carry out meeting room checks to ensure rooms are fully prepared and operational.
• Support the setup and delivery of internal events, conferences, and business meetings.
• Ensure audio-visual equipment and meeting room facilities are functioning correctly.

Facilities Helpdesk Support

• Respond to facilities-related requests and undertake minor repairs where appropriate.
• Escalate issues requiring specialist support.
• Maintain accurate records of service requests and completed works.

Administration & Workplace Services

• Support incoming deliveries and outgoing mail and courier services.
• Assist with document archiving processes.
• Monitor and replenish office supplies.
• Produce routine reports and management information as required.

Reception & Visitor Experience

• Provide reception support during busy periods.
• Assist with visitor management processes.
• Deliver a welcoming, professional, and engaging experience for all visitors and colleagues.

Health, Safety & Compliance

• Support workplace health and safety activities and compliance requirements.
• Assist with inspections, safety checks, and emergency preparedness activities.
• Maintain relevant records and documentation.
• Report hazards, incidents, and near misses promptly.

About You

Essential Skills & Experience

• Experience in an office, facilities, customer service, hospitality, or administration role.
• Strong communication, organisational, and time management skills.
• Good Microsoft Office and general IT skills.
• Ability to manage multiple priorities effectively.
• Customer-focused mindset with a passion for delivering excellent service.
• Ability to work independently and as part of a wider team.

Desirable

• Experience within workplace experience, facilities management, office services, or front-of-house environments.
• Knowledge of workplace health and safety requirements.

Personal Attributes

• Professional, approachable, and highly personable.
• Proactive and self-motivated.
• Reliable and dependable.
• Strong attention to detail.
• Flexible and adaptable.
• Positive attitude and willingness to learn.