Workplace Experience Coordinator

Baxterstorey

Hatching Green

On-site

GBP 22,000 - 32,000

Full time

3 days ago

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Benefits offered by this job

28 Days holiday including bank holiday

Birthday off

Volunteer days

Grandparent leave

Maternity leave (24 weeks)

Secondary Carer leave

Leave for weddings or commitments

Free meals on shift

Training and development opportunities

Apprenticeships opportunities

Pension and life insurance

Perkbox discounts

Wellbeing hub

Employee assistance programme

Cycle to work scheme

Job summary

BaxterStorey is seeking a Workplace Experience Coordinator to cover Front of House and Reception at our client office. You will welcome visitors, manage meeting room bookings, and ensure facilities are maintained to the highest standards.

You will report on room availability, assist with tours of the facilities and work closely with colleagues to deliver a seamless hospitality experience. A professional, friendly approach and strong English communication are essential.

Qualifications

Experience in a corporate or hotel reception environment is required.
Strong customer service and networking skills are essential.
Professional telephone manner and clear written communication needed.

Responsibilities

Cover Front of House and Reception services at the client office.
Welcome and greet visitors and clients.
Assist with internal/external bookings and manage meeting room accountability.
Ensure meeting rooms, VC, facilities and public areas are maintained to standard.
Set up and manage room configurations and furniture as required.
Monitor room status and support internal rooms for next bookings.
Provide information on available facilities, arrange viewings and tours as needed.
Communicate business updates to stakeholders and work as part of a team.

Skills

Corporate reception experience

Customer service

Telephone communication

Multi-tasking

Team player

English proficiency

Job description

Responsibilities

Cover Front of House and Reception services with our Client's office.
Welcome Meet and greet for all visitors and clients
Assist with internal/External bookings as required with full meeting room accountability.
Ensuring that all meeting rooms, services, VC, facilities and public areas are set and maintained to the expected standards.
Ownership and ability to facilitate room set ups - including moving flexible furniture
Be aware of room status in client rooms at all times & support internal rooms appropriately, ensuring the room is ready prior to the next booking
Provide/report information on the available facilities, arranging viewings and accompanying clients on tours of the facilities as and when required
Maintain a strong awareness of business activity & communicate all updates with relevant stakeholders, We work together as a team to lead by example, protecting the planet and supporting local communities.

We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds. BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to 'set the standard and to be recognised for having the most inclusive culture in hospitality'.

About BaxterStorey

Additional Information For almost 20 years, for every client, in every location (whether that's an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve. We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of. Our drive and belief in our people, means that we always strive to supercharge our team's careers. 'Better' is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

Experience and Skills

Experience of working within a Corporate or 5 Hotel Reception environment
Independent and self-managing worker
Strong customer service skills- a great networker!
Professional/confident telephone manner and excellent oral & written communication skills, good computer literacy.
Ability to use initiative and remain calm under pressure..
A strong team player with the ability to multi-task & prioritise work commitments.
Flexible approach to departmental requirements.
Good educational background & a solid command of written & spoken English
Good sense of humour & an approachable personality

Do you have a passion for providing genuine hospitality and impeccable service? Are you a collaborative team player? Are you friendly, professional and efficient? Yes? Then this is the role for you. At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, that's why we're looking for a Workplace Experience Coordinator who strives to exceed expectations at every turn.

Benefits