Workplace Experience Co-ordinator

Lloyds Banking Group; Wales; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading banking organization in Newport is seeking a Workplace Experience Co-ordinator to enhance colleague experiences at the office. The ideal candidate will have a passion for customer service and excellent stakeholder management skills. Responsibilities include coordinating events, maintaining safety protocols, and ensuring a supportive workplace culture. Join us to make a positive impact on colleagues' working lives.

Benefits

Generous pension contribution up to 15%

Annual performance-related bonus

Share schemes including free shares

Benefits for diverse lifestyles

24 days' holiday plus bank holidays

Wellbeing initiatives and parental leave policies

Qualifications

• Passion for customer service and workplace environments.
• Ability to build relationships quickly.
• Strong communication abilities.

Responsibilities

• Coordinate the colleague experience at the office.
• Maintain safety checks and report findings.
• Plan events and communications to boost engagement.

Skills

Customer service

Stakeholder management

Event planning

Creative thinking

Job description

Overview

JOB TITLE: Workplace Experience Co-ordinator

LOCATION(S): Newport

SALARY: £29,460

HOURS: Full time

WORKING PATTERN: This role involves spending up to five days a week, or 100% of your time at one of our office location.

We're looking for customer centric people, that'll take ownership of LBG workplace experiences. You'll need to have passion for customer service and be a workplace role model driving LBG culture within our workplaces.

It's our goal to ensure our buildings are safe, secure, have a sense of community and are places that colleagues love to work.

What you'll get from us

• The chance to be part of an industry leading business area with a great team culture.
• Exposure to senior leadership across the group and opportunities to grow your network
• The opportunity to have a real positive impact on the lives of our people

Responsibilities

• Coordinate the colleague experience at your site, acting as the first point of contact for queries, listening to feedback, and partnering with the Workplace Experience Assistant Manager to ensure the building is safe, secure, and a place colleagues love to work.
• Maintain safety and security through regular operational checks (fire doors, fire risk assessments, hygiene inspections), reporting findings promptly to the Workplace Experience Assistant Manager.
• Drive engagement and community by planning and delivering events and communications - both on-site and off-site - including socials, celebrations, and initiatives that support engagement, marketing, and talent attraction. You'll manage everything from concept to execution.
• Empower colleagues to make the most of spaces, tech, and tools in line with design standards through onboarding tours and tech showcases, while promoting workplace habits that bring the design to life.
• Lead local communications, including leader and colleague messaging, incident updates, repair notifications, and digital signage. You'll run the local Workplace Council and support leadership forums to enhance the overall workplace experience.
• Keep the office running smoothly - safe, clean, and tidy - by checking meeting room setups, triaging IT issues, removing old equipment, supporting business unit events, restocking supplies, managing DSE equipment, lockers, lost property, and meeting room technology.
• Support the Atmosphere Squad with events and activities, engaging external suppliers and managing end-to-end delivery. You'll also create PowerPoint packs showcasing the journey from plan-on-a-page to execution, using impact data and colleague feedback to demonstrate success.

What we're looking for

• You love working at Lloyds Banking Group and have a passion for your local workplace.
• You care about colleagues and want to make a difference to their working day and how they feel about their workplaces.
• You have good stakeholder management skills and have the ability to build relationships with those around you quickly - understanding needs and putting others at ease.
• You have an ability to think creatively and facilitate group ideation.
• You can produce engaging, and clear communications intended for colleagues.

And any experience of these would be really useful

• You have existing experience supporting the running of our workplace.
• You have knowledge of Health & Safety in the workplace.
• You have experience running both large and small-scale events - preferably within Lloyds Banking Group
• You can show strong evidence of pro-active networking, including engagement with external organisations and events.
• You think differently to others - Able to demonstrate an entrepreneurial and innovative approach to your role.
• You have experience listening to colleagues through a variety of methods

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

If you'd like reasonable adjustments to be made to the recruitment process, just let us know.

Benefits

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 24 days' holiday, with bank holidays on top
• A variety of wellbeing initiatives and generous parental leave policies

Ready to start growing with purpose? Apply today!

(Please note our roles can generate a considerable amount of interest and close early so don't miss out on this opportunity to apply today.)