Workplace Experience Agent (Front of House & Virtual Support)

Latham & Watkins; Greater London; Hybrid; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Health insurance

Pension plan

Wellness programs

Employee discounts

Job summary

Latham & Watkins is hiring a Workplace Experience Agent in London. The role involves supporting customers via phone, email, and chat while providing on-site reception and visitor support one day a week.

Ideal candidates should possess excellent communication and customer service skills, a high school diploma, and prior workplace experience. The position offers a flexible working schedule and a comprehensive benefits package including health insurance and pension plans.

Qualifications

• Fluency in English; proficiency in German, French, Spanish, or Italian is a plus.
• Prior workplace experience, preferably in roles such as receptionist, technology, hospitality, or customer service.
• Administrative experience in a professional services environment is favored.

Responsibilities

• Curate experiences in the workplace for clients.
• Provide high-touch customer service to visitors.
• Facilitate requests and ensure a seamless experience for customers.

Skills

Customer service skills

Communication skills

Ability to assess situations

Education

High school diploma or equivalent

Job description

About Latham & Watkins

Latham & Watkins is one of the world’s leading global law firms advising the businesses and institutions that drive the global economy. We are the market leaders in major financial and business centers around the world. Our investment in people, commitment to innovation, and focus on the future empower you to build an incredible career and thrive as an exceptional professional in a supportive culture. If you aspire to be the best, and work with the best, this is where you belong.

About The Role

The Workplace Experience (WE) 24/7 Agent is an integral part of Latham’s Workplace Experience team. This role will be responsible for supporting customers in a virtual fast‑paced setting via telephone, email, and chat four days per week while working alongside the local London Workplace Experience team in‑person one day per week allowing for flexibility as business needs may change week to week. The onsite role will consist of reception desk support, conference room setup, and visitor support. This role will be located in our London office. Please note that this role may be eligible for a flexible working schedule that allows for a hybrid and in‑office presence. The shift for this role will be Monday – Friday 8:30 am – 4:30 pm.

Responsibilities & Qualifications

• Curating experiences in the workplace to make the internal and external client feel valued, part of the community, and always impressed by the level of service
• Providing high‑touch customer service to all visitors and guests
• Contributing to a team environment that ensures all WE Agents are equally taking ownership of department tasks and responsibilities
• Ensuring cross‑departmental collaboration to guide an inquiry to the appropriate resource
• Acting as the liaison for the WE staff in the local offices to facilitate all types of requests and providing information to allow for a seamless experience for the customer

We’d love to hear from you if you:

• Demonstrate excellent communication skills both written and verbal
• Possess exceptional customer service skills with the intention to go above and beyond for every request
• Display the ability to assess situations and take action without the direction of others

And have:

• A high school diploma or an equivalent
• Fluency in English and proficiency in either German, French, Spanish and/or Italian is advantageous but not required
• Prior workplace experience; experience as a receptionist or in technology, hospitality, or inbound customer service call center, preferably
• Administrative experience and familiarity with professional services organizations, preferably

Benefits & Additional Information

Successful candidates will not only be provided with an outstanding career opportunity and welcoming environment, but also be provided with a generous total compensation package with bonuses awarded in recognition of both individual and firm performance. Eligible employees can participate in Latham’s comprehensive benefit program which includes:

• Health insurance as well as group income protection and life assurance
• A pension plan
• Wellness programs
• Employee discounts
• And more!

Additionally, we have a range of programming including Global Affinity Groups, which are open to all. These groups provide a firm‑wide platform to share experiences and advice as well as an opportunity to participate in a supportive network with common interests to help make life at the firm even better.

Latham & Watkins is an equal opportunity employer. The Firm prohibits discrimination against any employee or applicant for employment on the basis of race, colour, religion, sex, age, national origin, sexual orientation, gender identity, gender expression, marital status, or any other characteristic or condition protected by applicable statute.