Workplace Exp Host

CBRE Group, Inc.; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company in real estate services is seeking a Workplace Experience Coordinator in London. This role involves supporting and coordinating workplace experience services for clients, providing administrative support, and ensuring compliance with safety standards. The ideal candidate will have strong communication skills and experience with Microsoft Office Suite, and will be responsible for maintaining relationships with vendors and managing facilities requests.

Qualifications

• Ability to comprehend and interpret instructions and correspondence.
• Intermediate skills with Microsoft Office Suite products.
• Requires good knowledge of financial terms and principles.

Responsibilities

• Provides coordination and administrative support for delivery of Workplace Services.
• Manages facilities and office requests, ensuring safety standards are met.
• Conducts daily preventative maintenance checks on office equipment.

Skills

Communication

Problem Solving

Customer Focus

Tools

Microsoft Office Suite

Job description

Workplace Experience Coordinator

Job Summary:

This position is responsible to support and coordinate activities related to delivery of workplace experience services for clients, where offered, including administrative support for teams managing and directing services. This role will also be required to assist with the co-ordination of site from a Facilities perspective, by maintaining concise records or all CBRE Managed Services transactions and to liaise daily with the Account Manager and Client representatives. Services may be directly performed by the company, or third-party service providers in collaboration with this position.

Essential Duties and Key Responsibilities:

·Provides coordination and administrative support for delivery of Workplace Services. Services include, but are not limited to:

·Document Services

·Office Supply Management

·Moves, Adds, Changes

·Furniture Management

·Space Reset

·Event Co-ordination

·Assists the client with general administrative support including all mail services, event management, desk booking, bike locker management, meeting room management etc.Requests building and/or equipment services as needed.

·Provides administrative support including meeting coordination, office and workplace experience equipment care, and supply management.

·Maintains relationships with vendors that provide services and goods to the office.Ensures all vendors used have current proof of insurance and contractual documentation in place, per requirements.

·Ensure safety standards are met by those delivery workplace experience services; whether CBRE employees or third-party service providers.

·Manages facilities and office requests, follow up on all request upon completion and escalate recurring issues.

·To support Property and Facilities controlled activities within the work environment to ensure they are carried out to the highest standards of customer service and in compliance with all relevant company policies and procedures, the Leasehold Agreement and with statutory obligations relating to Health and Safety and Environmental Conservation/Protection.

·To carry out Health and Safety checks and Risk Assessment, to update any appropriate records to ensure compliance with relevant legislation and support with any internal audits.

·To manage services on behalf of Property and Facilities Services to the agreed performance standards and work schedules e.g. Planned Preventative Maintenance (PPM), Operating procedures and cost structures.

·To assist in the preparation and upkeep of the Disaster Recovery Plan so that the plan can be successfully executed when required.

·To complete any other tasks that are required by the client in line with the contract priorities.

·Highlighting and logging any maintenance issues either to the landlord representative or via the CBRE helpdesk.

·Day to day management of the supply chain including cleaning and security and ensuring monthly KPI meetings and audits are being carried out.

·To assist in preparation for client monthly meetings, updating all documentation required. Eg. First Aid and Fire Warden.

Site Specific:

• Have ownership of designated floors and the surroundings areas to ensure best work experience each day
• Carry out daily floor checks when on the early shift to maintain visual standards throughout the building.
• Monitor housekeeping within the office space, collaborative areas and meeting rooms (both focus and bookable) to ensure house rules are followed.
• Manage post room activities (couriers) and stock control within the Copy Hubs and Tea Points
• Report health and safety hazards and raise tickets to both facilities and IT related Helpdesk.
• Involving some manual handling of boxes of paper and files for which appropriate training will be provided.
• Maintain contents of stationery cupboards for topping up when needed.
• Conduct daily preventative maintenance checks on photocopiers and other office equipment
• Make daily housekeeping checks on meeting rooms and leave ready.
• Placing weekly groceries orders for site.
• Support with covering Reception and Catering duties as and when required.
• Manage on site jobs and work towards a deadline to ensure SLA’s are met.
• Co-ordination of engineers and contractors on site.
• To complete any other tasks that are required by the client in line with the contract priorities.

Communication Skills:

Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees.

Financial Knowledge:

·Requires good knowledge of financial terms and principles.

·Strategic and Interpersonal Skills:

·Ability to solve problems and deal with a variety of options in complex situations.

Additional Skills:

Intermediate skills with Microsoft Office Suite products such as Word, Excel, PowerPoint, Visio, SharePoint, OneNote, Outlook, etc. Comfortable with and embracing of new technologies and digital tools, such as Apps, databases, financial management, work order management, social networking, cloud technologies, handheld mobile technologies and applications, and communications.

Results oriented - ability to achieve business goals, with a concern for working well, surpassing standards of excellence and passion for challenges. Customer focussed – develop strong customer relationships by listening to and satisfying customer needs. Drives accountability - ability to establish clear, measurable goals, taking ownership of responsibilities and commitments to those goals and moving others to responsibility for their goals