Workplace & End User Experience Manager - Birmingham, Budapest, Dublin or Amsterdam

Oldcastle Inc.; Birmingham; On-site; GBP 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a Workplace & User Experience Manager to lead the development of modern workplace strategies. This pivotal role involves enhancing user experiences for endpoint devices, managing virtual desktop infrastructure, and collaborating with IT leadership to align workplace technology initiatives. The ideal candidate will possess strong leadership and project management skills, with a proven track record in IT operations. Join a company that values growth and development, offering a competitive salary and comprehensive benefits, while contributing to a sustainable built environment.

Benefits

Growth and development opportunities

Highly competitive salary package

Comprehensive secondary benefits

Significant pension plan contributions

Health and wellness programs

Global development opportunities

Qualifications

• Minimum 7 years in IT Operations with 5 years in management.
• Strong knowledge of Workplace / End User Device concepts.

Responsibilities

• Develop and implement workplace technology strategies.
• Manage virtual desktop infrastructure and endpoint solutions.
• Ensure optimal user experience with workplace technologies.

Skills

Leadership

Project Management

Vendor Management

Communication Skills

Problem Solving

Customer Focus

Education

College diploma or university degree in business or information systems

Tools

ITIL

Azure

Citrix

Job description

Workplace & End User Experience Manager - Birmingham, Budapest, Dublin or Amsterdam

Birmingham, United Kingdom ; B, BIR, GB

CRH International

About CRH

We are CRH, committed to contributing to a more resilient and sustainable built environment. We deliver unique, superior building materials and products for road and critical utility infrastructure, commercial building projects and outdoor living solutions.

CRH (NYSE: CRH, LSE: CRH) is the leading provider of building materials solutions that build, connect and improve our world, employing c.78,500 people at c.3,390 operating locations in 28 countries. As the essential partner for transportation and critical utility infrastructure projects, CRH helps to deliver a more resilient and sustainable built environment.

Position Overview
The Workplace & User Experience Manager is responsible for developing and managing the modern workplace strategy, ensuring the delivery of an optimal user experience for all endpoint devices, including the deployment and management of laptops, desktops, and virtual desktops.

This management level position requires strong technical knowledge, excellent interpersonal skills, and the ability to manage a team and processes effectively.

Key Tasks and Responsibilities
In this role, you will:

• Develop and implement workplace technology strategies to enhance the user experience and support business objectives.
• Manage virtual desktop infrastructure (VDI) and endpoint solutions, ensuring they meet organisational needs.
• Ensure optimal user experience with workplace technologies, focusing on usability, performance, and reliability.
• Standardise desktop builds to reduce the number of different images in use.
• Oversee deployment of updates and patching to endpoint devices.
• Increase control, security, and compliance for end-user devices.
• Improve the digital workplace experience for users.
• Increase visibility of the user estate.
• Collaborate with IT Leadership and stakeholders to ensure alignment for workplace technology initiatives.
• Stay updated on the latest technologies and trends in workplace and user experience management.

Individual Competencies
You are able to:

• Drive Results - Achieving objectives consistently.
• Have Courage - Addressing difficult issues.
• Cultivate Innovation - Creating better ways for success.
• Have a Strategic Mindset - Translating future possibilities into strategies.
• Attract and Develop Talent - Selecting and developing talent.
• Be Resilient - Rebounding from setbacks.
• Collaborate - Building partnerships to meet shared objectives.

Key Characteristics
For this role you should be/have:

• Leader – Strong leadership and interpersonal skills.
• Visionary Moderniser – Driving toward best-in-class technology.
• Critical thinker – Problem solver.
• Customer Focused – Innovating to improve customer focus.
• Motivated – Dealing with resistance.
• Coaching others to build on strengths.
• Detail-oriented with corrective action capability.

Key Functional Competencies
You possess the following:

• Proven project management skills.
• In-depth knowledge of Workplace / End User Device concepts.
• Experience with multiple Workplace software products.
• Strong vendor management skills.
• Languages: English (Fluent); Second European Language (preferred).
• Excellent communication skills.
• Excellent organisational and time management skills.
• Effective negotiation skills.
• The ability to translate business requirements into technical solutions.

Experience / Education
You are/have:

• College diploma or university degree in business, information systems, or a technical related subject.
• Minimum of 7 years hands-on experience in IT Operations.
• Minimum of 5 years management experience in IT Operations.
• Experience in a Workplace / End User device related role.
• Experience in the construction materials / industrial manufacturing sector.
• Strong professional accreditations such as ITIL, Azure, Citrix.

What CRH Offers You

A culture that values opportunity for growth, development, and internal promotion.

Highly competitive salary package.

Comprehensive secondary benefits.

Significant contribution to your pension plan.

Health and wellness programs.

Excellent opportunities to develop with a global organization.

Connect your future to CRH

At CRH, we believe our mutual differences contribute to a healthy workspace. Please introduce yourself and send us your application.

CRH is an equal opportunity employer. We are committed to creating an inclusive work environment for all employees.

Benefits/perks may vary depending on the nature of employment.

Please note that we cannot accept any applications submitted through email for GDPR purposes.