Workplace & End User Experience Manager - Birmingham

Oldcastle Inc.; Metropolitan Borough of Solihull; Remote; GBP 50,000 - 75,000; Full time

Job summary

A leading company is seeking a Workplace & End User Experience Manager to develop and manage workplace strategies. This role focuses on enhancing user experience and managing endpoint devices while ensuring security and compliance. Applicants should possess a strong technical background and management experience, ideally within the construction materials sector. The position offers a competitive salary and opportunities for growth in a global organization.

Benefits

Highly competitive salary package

Comprehensive secondary benefits

Significant contribution to pension plan

Health and wellness programs including onsite gym

Excellent career development opportunities

Qualifications

• Demonstrable hands-on technical experience in IT Operations.
• Management experience in an IT Operations team.
• Experience in a Workplace / End User device related role.

Responsibilities

• Develop and implement workplace technology strategies.
• Manage virtual desktop infrastructure and endpoint solutions.
• Ensure optimal user experience with workplace technologies.

Skills

Technical Knowledge

Interpersonal Skills

Team Management

User Experience Focus

Education

University Degree in Business or Information Systems

Tools

ITIL

Azure

Citrix

Job description

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Workplace & End User Experience Manager - Birmingham

CRH International

Country: United Kingdom
City: Solihull
Req ID: 511181
Job Type: Full Time Permanent
Workplace Type: Remote
Seniority Level: Mid-Senior Level

About CRH

We are CRH, and we are committed to contributing to a more resilient and sustainable built environment. We understand the wider impact our businesses can make in supporting human activity. We continue to do this through the delivery of unique, superior building materials and products for use in road and critical utility infrastructure, commercial building projects and outdoor living solutions.

CRH (NYSE: CRH, LSE: CRH) is the leading provider of building materials solutions that build, connect and improve our world. Employing c.78,500 people at c.3,390 operating locations in 28 countries, CRH has market leadership positions in both North America and Europe. As the essential partner for transportation and critical utility infrastructure projects, complex non-residential construction and outdoor living solutions, CRH’s unique offering of materials, products and value-added services helps to deliver a more resilient and sustainable built environment. The company is ranked among sector leaders by Environmental, Social and Governance (ESG) rating agencies. A Fortune 500 company, CRH’s shares are listed on the NYSE and LSE.

Without you noticing our products, we are everywhere you live, work, and relax.

Our project portfolio includes some of the most sustainable and cutting-edge building projects around the world. Think of the asphalt on the Silverstone Grand Prix Circuit, the Paris Metro Rail project, but also the Louis Vuitton Museum in Paris, parts of the Burj Khalifa, and the Kennedy Space Centre.

Learn more about us through the following Link .

Position Overview
The Workplace & End User Experience Manager is responsible for developing and managing our modern workplace strategy. This role ensures the delivery of an optimal user experience for all endpoint devices, including the deployment and management of laptops, desktops, and virtual desktops. It plays a critical role in expanding the deployment of standard desktops and applications across Europe, increasing control, security, and compliance for end-user devices, and improving the digital workplace experience for users. This is a management level position which requires demonstrable technical knowledge, excellent interpersonal skills and the ability to manage a team and processes effectively.

Key Tasks and Responsibilities

In this role, you'll:

• Develop and implement workplace technology strategies to enhance the user experience and support business objectives.
• Manage virtual desktop infrastructure (VDI) and endpoint solutions, including laptops, desktops, and virtual desktops, ensuring they meet organisational needs.
• Ensure the optimal user experience with workplace technologies, focusing on usability, performance, and reliability.
• Standardise desktop builds to reduce the number of different images in use, simplifying management and support.
• Oversee the deployment of updates and patching to endpoint devices, such as Windows 11.
• Increase the level of control, security, and compliance for end-user devices, adhering to industry standards and regulations.
• Improve the digital workplace experience for users, ensuring their needs are met and issues are promptly addressed, e.g. Mobile Devices.
• Increase visibility of the user estate, ensuring accurate tracking and management of all endpoint devices.
• Collaborate with IT Leadership and other stakeholders to ensure alignment and support for workplace technology initiatives.
• Stay updated on the latest technologies and trends in workplace and user experience management, incorporating relevant advancements into the organisation’s strategy.

Experience & qualifications
To be successful in this role you'll need:

• Ideally a university degree in business, information systems, or a technical related subject.
• Demonstrable hands-on, technical experience of working as part of an IT Operations team.
• Demonstrable management experience as part of an IT Operations team.
• Experience in a Workplace / End User device related role.
• Ideally experience of working in the construction materials / industrial manufacturing sector.
• Proven experience of working in a federated matrix model.
• Professional accreditations / certifications such as ITIL, Azure, Citrix etc.
• To be able to drive results, consistently achieving objectives, even under challenging circumstances, driving yourself and others to accomplish goals.
• To be able to cultivate innovation, creating new and better ways for the organisation to be successful.
• To have a strategic mindset, seeing ahead to future possibilities and translating them into breakthrough strategies.
• To be able to attract and develop talent to meet the organisation’s goals and needs.
• To be resilient, rebounding from setbacks and adversity when facing difficult situations.
• To be collaborative, building partnerships and working collaboratively with others to meet shared objectives.

What CRH Offers You

A culture that values opportunity for growth, development, and internal promotion

Highly competitive salary package

Comprehensive secondary benefits

Significant contribution to your pension plan

Health and wellness programs, including an on-site gym and fitness classes

Excellent opportunities to develop and progress with a global organization

Connect your future to CRH

We are curious to learn more about you. At CRH, we believe our mutual differences contribute to the healthy, productive, and enjoyable workspace we create. Please introduce yourself and send us your application.

CRH is an equal opportunity employer. We are committed to creating an inclusive work environment for all employees and actively encourage applications from all sectors of the community.

Benefits listed above may vary depending on the nature of the employment with CRH and the country where you work.

Please note that we cannot accept any applications submitted through email for GDPR purposes. Candidates must apply through our job portal.

We do not accept candidate introductions for this position from recruitment agencies, unless you have been instructed to do so by our recruitment team.