Workplace Coordinator - FTC - 12 months Mat Cover

CBRE, Inc.; City of Westminster; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading global real estate services firm is seeking a Reception/Workplace Coordinator in Central London. The role involves ensuring an excellent workplace experience, managing guest registrations, and providing administrative support. Ideal candidates will have 1-2 years of customer service experience and advanced communication skills. Collaborating with various departments to resolve issues is essential. This is an opportunity to join a dynamic team in a reputable company.

Qualifications

• 1-2 years experience in Front Desk, Concierge, Hospitality, or Customer Service roles preferred.
• Ability to collaborate with IT, Maintenance, and Helpdesk teams effectively.
• Experience in facilities management or dealing with suppliers/contractors beneficial.

Responsibilities

• Ensure the best workplace experience is met each day.
• Manage guest registrations and assist with visitor services.
• Provide general administrative support including event management and desk booking.

Skills

Advanced communication skills

Problem-solving ability

Customer service experience

Job description

• Ownership of office floors and the surrounding areas to ensure the best workplace experience is met each day
• Greets employees and announces clients, applicants, and visitors. Conducts guest registration through badging software. Arranges escorts as needed. Issues visitor passes and validates parking
• Maintains neat appearance reception area, conference rooms caf and other common areas. Requests building and housekeeping services as needed. Periodically inspects common area equipment to ensure good operating condition. Arranges equipment service as needed.
• Assists the Workplace Experience Team and CBRE community with general administrative support including all mail services, event management, desk booking, bike locker management, etc. Requests building and/or equipment services as needed.
• Assists with the CBRE community on-boarding process, including new employee orientation, training, equipment and software ordering - workflow assistance and welcoming procedures and first day orientation management.
• Collaborate with IT, Maintenance, Cleaning, Helpdesk teams to ensure that issues are proactively reported and addressed in line with procedures.
• Full JD can be provided upon application.
  
  A minimum of 1 - 2 years related experience (eg Front Desk, Concierge, Hospitality, Room Management, or Customer Service roles) is preferred.
• Advanced communication skills with the ability to effectively present information to an internal department and/or large groups of employees.
• Experience in facilities management and/or dealing with suppliers/contractors beneficial.
• Ability to solve problems and deal with a variety of options in complex situations.
  
  CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries., CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Reception/Workplace Coordinator to join the team located in Central London.