Workplace Coordinator

www.findapprenticeship.service.gov.uk - Jobboard; United Kingdom; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading facilities management company in the UK is seeking a professional to oversee FM services delivery across various sites. You will be the main point of contact for customers and ensure high service standards. The role requires strong communication skills, a proactive approach, and a customer service focus. Experience in FM service delivery and related processes is essential. This position involves significant interaction with partners and maintaining positive relationships in the workplace.

Qualifications

• Experience in multi-occupancy and large-scale account FM service delivery.
• Strong problem-solving and workload prioritization skills.
• Valid driving license and computer literacy.

Responsibilities

• Facilitate the delivery of all FM services at key sites.
• Engage with partners for collaborative service response.
• Manage meeting rooms and stationery orders.
• Support practical QHS&E guidance to customers.
• Cover reception as required.

Skills

Effective communication skills

Problem-solving skills

Customer service focus

Team-oriented approach

Stakeholder management

Job description

Job Objectives and Responsibilities:

This is an integral role in the delivery of FM services and maintaining high standards of service throughout the building; acting as an ambassador for both MITIE and Network Rail.

You will be accountable for FM services delivery across Network Rail sites and responsible for all FM communication with colleagues. You are a key part of every customer's journey and experience in the building, serving as an ambassador for exceptional customer service.

Establishing strong relationships with customers and inspiring the team to take ownership of FM services are crucial. This role also involves driving the FM Customer Service agenda across service teams, contributing to making Network Rail's workplace a great environment.

You will facilitate and manage the delivery of specific FM services within designated areas, providing a seamless link between FM teams, supply partners, Network Rail colleagues, and visitors. The focus is to create a single, visual point of contact for employees regarding FM service requirements, ensuring excellent customer service, building relationships, and maintaining continuous development.

Main Duties:

1. Facilitate the delivery of all FM services at key sites in York, ensuring customer needs are met proactively.
2. Engage with all MITIE partners for collaborative and efficient service response, maintaining communication with the FM Helpdesk and service managers, and updating customers regularly.
3. Update Network Rail colleagues on task progress, seek feedback, and proactively maintain communal areas, engaging with FM team members as needed.
4. Take responsibility for meeting rooms, including housekeeping, AV equipment, and environment.
5. Manage weekly stationery orders.
6. Assist with updating CAFM on job progress.
7. Report issues via Helpdesk, ensuring requests are monitored and completed within SLAs.
8. Support practical QHS&E guidance to customers.
9. Oversee mailroom activities, ensuring procedures are followed and traceability is maintained.
10. Assist with compliance documentation, understanding building log books and service lines, and supporting the Senior Workplace Coordinator.
11. Keep H&S notice boards up to date.
12. Support the Workplace Manager and cover for the Senior Workplace Coordinator when needed.
13. Cover Reception as required.

Person Specification:

• Experience in multi-occupancy and large-scale account FM service delivery, helpdesk processes, HR, and QHS&E legislation.
• Effective communication skills, both written and verbal.
• Team-oriented with an enthusiastic, proactive, and creative approach.
• Strong problem-solving, stakeholder management, and workload prioritization skills.
• Customer service focus, good time management.
• Professional appearance and adherence to dress code.
• Valid driving license and computer literacy.