Workplace Coordinator

Mitie Cleaning & Hygiene Services; Greater Manchester; On-site; GBP 22,000 - 28,000; Full time

Job summary

An established industry player seeks a dedicated Facilities Management professional to join their dynamic team. In this role, you'll be responsible for ensuring exceptional service delivery, maintaining cleanliness and safety in communal areas, and managing mailroom activities. You'll engage with various stakeholders to foster collaboration and keep operations running smoothly. This position offers a range of benefits, including flexible lifestyle options and opportunities for career development. If you thrive in a proactive environment and are passionate about service excellence, this role is perfect for you.

Benefits

Virtual GP Service

Financial Wellbeing Assistance

Flexible Lifestyle Benefits

High Street Discounts

Gym Memberships

Cycle-to-Work Schemes

Life Cover

Enhanced Pension Contributions

Share Plans

Career Development Resources

Qualifications

• Strong customer service skills with a proactive approach.
• Ability to manage multiple tasks and maintain high standards.

Responsibilities

• Facilitate FM services and ensure customer needs are met.
• Manage mailroom activities and maintain meeting rooms.

Skills

Customer Service

Communication

Health and Safety Compliance

Time Management

Education

High School Diploma

Job description

Join us and help deliver the exceptional, every day.

• Facilitate the delivery of all FM related services within your area whilst ensuring customer requirements are met and their needs are anticipated at all times, to be proactive in delivery.
• Proactively keep communal floor areas, including hubs, staircases, coffee points, and copy areas well stocked, tidy, and safe.
• Take full ownership of all aspects of meeting rooms, including housekeeping and AV equipment.
• Manage mailroom activities, ensuring all processes and procedures are correctly followed.
• Engage with all MITIE partners to ensure a collaborative and efficient approach, with continual communication with the FM Helpdesk and service managers/supervisors, and keep the customer updated at all times.
• Regularly update Network Rail colleagues on the progress of reported tasks, seeking their feedback as appropriate.
• Assist with updating CAFM on the progress of logged jobs.
• Report issues through the Helpdesk as they occur, ensuring all service requests are monitored and completed satisfactorily within your area and within the SLA's.
• Work alongside the Customer in a consultative manner, offering support and guidance on Quality, Health, Safety, and Environmental areas.
• Act as a first point of contact and advise end users on all aspects of mail and distribution services in the absence of a Senior Workplace Co-ordinator.
• Maintain and regularly update all compliance documentation.
• Adhere to Quality, Safety, Health, and Environmental policies and procedures, as well as MITIE's policies.
• Be flexible in work patterns and systems to maintain the required standards.
• Follow reasonable management requests from line managers or client contacts.
• Cover holidays of other staff in the Manchester area.

Benefits and Opportunities

Our market-leading offerings include a virtual GP service, financial wellbeing assistance via Salary Finance, and a flexible lifestyle benefits platform called Choices. Employees can purchase extra holiday days, buy insurance, seek dental treatment, or buy technology products at discounted rates. Additional benefits include high street discounts, gym memberships, cycle-to-work schemes, life cover, enhanced pension contributions, and share plans.

We recognize and reward our employees through Mitie Stars, with monthly cash prizes and a chance to win £10,000 annually. We prioritize career development through diverse training and learning resources.

Inclusive Recruitment

We are committed to an inclusive and accessible recruitment process. If you require adjustments or accommodations during the process, please contact Harnaik Sahdra at [e-mail].

About Mitie

Since 1987, Mitie’s 72,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, serving clients across banking, government, hospitals, and schools.

Join Our Team

Together, our diversity makes us stronger.

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