Workplace Benefits Business Control Manager

Bank of America; England; On-site; GBP 50,000 - 90,000; Full time

Job description

Workplace Benefits Business Control Manager page is loaded

Workplace Benefits Business Control Manager

Apply locations Pennington, Boston, Charlotte, Jacksonville

Time type: Full time

Posted on: Posted Yesterday

Job requisition id: 25011500

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities, and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Responsibilities:

• Leads the assessment of the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards.
• Performs monitoring and testing of controls, identifying issues and control improvements for remediation.
• Leads the implementation of optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts.
• Manages the performance and productivity of team members that conduct quality inspection reviews.
• Ensures timely execution of QA activities including control execution, case management, and results reporting.
• Manages and reviews all operations front line unit responses for regulatory exams, internal audits, and other monitoring and inspection reviews.
• Ensures accuracy of data and that relevant information is captured for inspection metrics to support governance for dashboard reporting.
• Promote and drive a strong risk culture through identification and mitigation of compliance and operational risk and remediation of control gaps.
• Manage external regulatory exams (i.e., OCC, FINRA, SEC), internal corporate audits, and routine compliance testing.
• Coordinate audit issue remediation through the development of action plans, controls, and sustainability activities; monitor progress of audit issue validation; analyze key themes.
• Build strong partnerships and collaborate effectively within the Workplace Benefits business and with key Risk/Audit Partners; serving as primary point of contact.
• Provide guidance to business partners in creating policies and procedures to ensure critical business operational processes are current and well documented.
• Drive adherence to Enterprise Process & Policy through monitoring and driving enhancements with Process Owners to the Single Process Inventory.
• Deliver key messages to audiences at multiple levels across the organization ensuring communications are impactful, insightful, timely, error-free, and concise and in adherence to enterprise-wide requirements.
• Prepare reporting to oversee the health of the process and controls environment.
• Continuously assess and enhance the processes supporting Workplace Benefits; improving the quality, execution, and timeliness of responses; identifying innovative approaches to drive efficiency and improve overall effectiveness.
• Conduct analysis on operational losses and client complaints.

Skills:

• Controls Management
• Oral Communications
• Risk Management
• Stakeholder Management
• Strategy Planning and Development
• Continuous Improvement
• Drives Engagement
• Influence
• Control focused mindset and good understanding of operational, regulatory, and reputational risks
• Solid analytical skills/problem solving/conceptual thinking
• Decision Making
• Strategic Thinking
• Impactful Communication

Requirements:

• Minimum of 5 years experience in the financial services industry with risk and governance experience.
• The candidate must possess strong written and verbal communication skills.
• Strong relationship management skills to navigate the complexities of aligning stakeholders including senior management, control partners, operations, and various lines of business.
• Proven record of effective management and timely completion of multiple deliverables/initiatives in a fast-paced environment.
• Robust understanding of operational controls related to compliance or risk management.
• Ability to plan and execute tactical actions within prescribed timelines to implement strategic objectives.
• Solid project management skills.
• Strong leadership abilities, communication, and delegation skills.
• Proficiency with Microsoft Word, Excel, and PowerPoint.

Desired Qualifications:

• Issues management experience preferred.
• Experience working with the Single Process Inventory and Process Owner Portal.

Education: Bachelor’s Degree or equivalent work experience.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Shift: 1st shift (United States of America)

Hours Per Week: 40