Workplace Assistant

Houlihan Lokey - Experienced Careers; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading global investment bank is seeking a proactive Workplace Assistant to join their Corporate Services department in London. The roles encompass both facilities management and outstanding guest services, assisting with workspace organization and visitor management. Ideal candidates will have a strong background in hospitality and customer service with excellent communication and problem-solving skills.

Qualifications

• 3+ years in guest services, reception, or hospitality in a 5-star environment.
• Strong communication skills, integrity, and professionalism.
• Experience in implementing processes and project work.

Responsibilities

• Conduct regular workplace inspections and assist employees.
• Meet and greet visitors, providing a positive experience.
• Assist with health and safety, invoice processing, and events.

Skills

Proactive

People-focused

Problem-solving

Communication

Attention to detail

Teamwork

Tools

Microsoft Office

Microsoft Excel

Job description

Business Unit:

Office Management Group

Industry:

No Industry

Overview

Houlihan Lokey, Inc. (NYSE:HLI) is a global investment bank with expertise in mergers and acquisitions, capital solutions, financial restructuring, and financial and valuation advisory. Houlihan Lokey serves corporations, institutions, and governments worldwide with offices in the Americas, Europe, the Middle East, and the Asia-Pacific region. Independent advice and intellectual rigor are hallmarks of the firm’s commitment to client success across its advisory services. The firm is the No. 1 investment bank for all global M&A transactions for the past two years, the No. 1 M&A advisor for the past 10 years in the U.S., the No. 1 global restructuring advisor for the past 11 years, and the No. 1 global M&A fairness opinion advisor over the past 25 years, all based on number of transactions and according to data provided by LSEG.

Scope

We are looking to hire a Workplace Assistant to join our Corporate Services department in the London office. This is an important role which will rely on great teamwork, being hands on with an excellent ‘can do’ friendly attitude and a desire to be physically active throughout the day.

This is a dual role assisting the facilities team with all building-related matters and helping the front of house team with a concierge-style service for clients, visitors and employees.

Responsibilities

As a workplace assistant, your duties will involve:

Workplace

• Conduct regular walk-rounds of the workplace checking for issues and assisting employees as required ensuring everything is logged via the Service Desk .
• Assist employees with general first fixes and work with the Facilities and IT teams for swift resolution to all issues.
• Assist the FS with health and safety related matters and escalate any issues as per the process.
• Ensure the workplace is always clean, tidy and clutter free reporting any issues via the Service Desk .
• Assist with workplace moves and changes.
• Assist with invoice processing and reconciliations.
• Assist with the issuing, monitoring and return of security passes
• Liaising with external contractors ensuring good communication.

Soft Services

• Meet and greet all visitors and take them to their assigned desk or office (and provide an office tour for first-time visitors).
• Acknowledging visitor requests and send pre-arrival welcome emails.
• Assist with visitor desk allocation planning and ensure visitors are seated in the correct place.
• Ensure visitor welcome packs are placed on desks (ideally the night before) and cleared in a timely manner after visitor departures.
• Maintain supply of visitor welcome packs and oversee stock levels of products (ensuring these change regularly)
• Oversee the employee new hire and new baby gifts boxes and send to other offices in the region.
• Assist with ad-hoc project work.
• Assist with on-site/off-site events.

Basic Qualifications

• At least 3 years’ experience working in guest services, reception or hospitality in a 5-star environment.
• Highly proactive, personable and people-focused - going the extra mile is an everyday occurrence that comes naturally.
• Good understanding of Microsoft Office and Excel.
• Experienced problem solver, diligent, detailed and thorough.
• Acts with integrity and always understands the importance of confidentiality.
• Upholds the highest standards of professionalism.
• Enjoys being part of a team and contributes enthusiastically to meetings and forums.
• Must take pride in their work and encourage others to always do their best.
• Enjoys process and can implement new processes where required.
• Positive attitude, friendly and approachable, self-motivated and resilient.
• Excellent communication skills.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, protected veteran status, or any other characteristic protected by law.

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