Workload Planning Controller

Brook Street NMR; Belper CP; On-site; GBP 32,000; Full time

Job summary

A recruitment agency is seeking a Workload Planning Controller in Belper to optimise operations through smart scheduling. You'll manage workloads using Salesforce and Monet, ensure accurate resource availability, and monitor scheduled compliance. Ideal candidates will possess strong analytical and organisational skills, with experience in scheduling software. This role offers a competitive salary of £32,000 plus bonuses and generous benefits including annual leave and a pension scheme.

Benefits

Annual bonus scheme

25 days annual leave

Generous pension scheme

Employee Assistance Program

Free flu jabs and eye tests

Subsidised on-site bistro

Employee Benefits Hub

Qualifications

• Strong working knowledge of scheduling software (Salesforce, Monet, or similar platforms).
• Excellent analytical skills with the ability to interpret and act on complex data.
• Organised, detail-oriented, and able to manage multiple priorities in a fast-paced environment.

Responsibilities

• Utilise automated scheduling platforms to manage and optimise planned workload.
• Ensure accurate diary and downtime management.
• Analyse data sets, dashboards, and workstreams to support scheduling decisions.

Skills

Analytical skills

Scheduling software knowledge

Organisational skills

Communication skills

Tools

Salesforce

Monet

Job description

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Workload Planning Controller
Location: Belper, Derby (Office-Based)
Salary: £32,000 + Bonus (up to £1,500 per month)
Hours: 39.5 hours per week, Monday to Friday (8:00 am - 5:00 pm)
Start Date: Asap

Are you passionate about optimising operations and driving efficiency through smart scheduling? We're looking for a Workforce Scheduler / Resource Planner to play a critical role in balancing field engineer and contact centre workloads, ensuring resources are used effectively and downtime is minimised.

Key Responsibilities

• Utilise automated scheduling platforms (Salesforce and Monet) to manage and optimise planned workload across field engineers and external agents.
• Ensure accurate diary and downtime management, maintaining visibility and control over field and contact centre resource availability.
• Oversee diary housekeeping and capacity release processes to ensure efficient planning and allocation of maintenance activities.
• Analyse data sets, dashboards, and workstreams to support and inform scheduling decisions.
• Maintain strong links between data inputs and operational scheduling, ensuring alignment by workload type.
• Collaborate closely with field and contact centre managers to make strategic resource recommendations.
• Monitor scheduled compliance and adjust planning as needed to meet service level expectations.
• Strong working knowledge of scheduling software (Salesforce, Monet, or similar platforms).
• Excellent analytical skills with the ability to interpret and act on complex data.
• Organised, detail-oriented, and able to manage multiple priorities in a fast-paced environment.
• Strong communication and stakeholder engagement skills.
• Familiarity with service operations and contact centre planning

Rewards and Benefits:

• Annual bonus scheme to reward your hard work.
• 25 days annual leave with the option of working bank holidays (in exchange for a day off in lieu).
• Generous pension scheme (employee contribution of 1%, company contribution of 7%).
• Employee Assistance Program offering confidential support.
• Free flu jabs and eye tests.
• Subsidised on-site bistro and coffee shop.
• Employee Benefits Hub with exclusive discounts.

If you're looking for a new challenge and want to make a real difference in a thriving company, we'd love to hear from you. Apply today!

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.