Workforce Systems Officer

Leeds Teaching Hospital Nhs Trust; Leeds; On-site; GBP 34,000 - 42,000; Full time

Job summary

Leeds Teaching Hospital NHS Trust in Leeds is seeking a Workforce Systems Officer to manage and support our Healthroster and ESR systems. You will apply strong IT skills to troubleshoot, input data accurately, and communicate clearly with managers and staff.

The role also involves supervising colleagues in the Workforce Systems Administrator capacity, delivering high-quality service, and contributing to system improvements while working autonomously or as part of a team.

Qualifications

• Strong IT skills with experience in workforce systems.
• Excellent written and verbal communication.
• Ability to work autonomously or as part of a team.
• Experience providing system support and training.

Responsibilities

• Maintain ESR and eRostering systems and ensure data accuracy.
• Provide first line support to managers and staff.
• Assist in user training and documentation.

Skills

IT skills

Communication

Autonomous working

Teamwork

Tools

Healthroster

Electronic Staff Record (ESR)

Job description

For questions about this job, contact: Kevin Maloney Workforce Systems Assistant Manager [e-mail] Shortlisting Date: 02/09/2026 Interview Dates: 10/09/2026 & 11/09/2026 Job Summary The role of Workforce Systems Officer has an interesting and diverse workload, for which you will need excellent IT skills due to the use of a variety of workforce systems, alongside strong written and verbal communication skills. This vacancy would particularly suit someone who thrives on offering first class support and delivering high quality service to IT system end users. If you are organised, pay high attention to detail and are able to work autonomously or as a part of a team then this could be the opportunity for you. You will also be responsible for supporting colleagues in the Workforce Systems Administrator role, including day to day supervision and supporting their personal development You will play an essential role in providing continuous support to all areas within the organisation. You will be faced with challenging technical and procedural queries that will involve drawing upon various skill sets to achieve timely resolutions. The team is responsible for providing accurate and timely maintenance in respect of both Healthroster and ESR. The team report from the extensive data held within the system, key reports are produced and circulated to all levels of the Trust. You will be given plenty of opportunities to apply your skills, liaise with a diverse range of internal and external representatives and work autonomously in a professional yet friendly environment. Why you should join our Team The Workforce Systems Team covers large areas of rostering for Nursing, Admin and Medical staff groups and maintains both the Healthroster (eRoster) and Electronic Staff Record (ESR) systems. You will be assisting the Team Leader of a Workforce team to support Managers and system users across the Trust in all aspects of both systems. The successful applicant will provide leadership, guidance, and support in the use of the Trust's workforce systems whilst ensuring adherence to Trust policies and procedures. The successful applicant will be the expert point of contact for the areas they are responsible for. The post holder will be focused on ensuring that ESR and eRostering are appropriately implemented across the Trust and providing first line support and advice to both Managers and Trust staff for the on-going, administration and maintenance of ESR and eRoster.

• Responsible for the system administration, security and accuracy of the Trust's Workforce Systems Accurate input of pay impacting information to the Electronic Staff Record (ESR) Demonstrate a commitment to a team working orientation, both internally and externally. Have a commitment to high standard and efficient working, ensuring a quality service is provided. Have a professional approach to work, colleagues, and external contacts.
• The post holder must have a professional approach and have a positive, assertive and supportive attitude The ability to communicate well is essential to the post. Can communicate complex facts, terminology, and system designs/information clearly and concisely.
• Key Result Areas To ensure ESR and eRostering are maintained according to the agreed Trust policy and procedure and within budget Troubleshoot issues regarding ESR and eRostering to ensure the system works effectively. To provide day to day support for staff and ensure appropriate and timely investigation of any errors/dysfunction. Accurate input of information into the Trust's workforce systems. To support local training programmes for ESR and eRostering.

About Leeds Teaching Hospital NHS Trust Our Trust values The Leeds Way is working together to support each other and deliver the best possible care to patients. We are…. Responsible Open and Honest One Team Kind Our Trust priorities Our purpose: Excellent, safe and sustainable care for every patient every time Our priorities: People Improvement and Innovation Partnerships Outcomes Sponsorship Eligibility To comply with UK Government regulations on Skilled Worker sponsorship, Leeds Teaching Hospital NHS Trust is unable to provide sponsorship to applicants who do not meet the eligibility criteria or the salary threshold concessions set out under the Skilled Worker visa route. Please take this into consideration before submitting your application. Full guidance on these concessions, including details of who may qualify, can be found here. We reserve the right to close this advert early if we receive a high number of suitable applications.