Workforce Scheduling Controller

Arcus FM Limited.; Redditch; On-site; GBP 25,000 - 30,000; Full time

Job summary

A Facilities Management company in Redditch seeks a Workforce Scheduling Controller to manage scheduling for engineers while adhering to SLAs and KPIs. The ideal candidate will be proactive, highly organized, and capable of working in a fast-paced environment. This full-time position offers a salary of up to £29,517 and various benefits including annual leave and a contributory pension scheme.

Benefits

Discretionary bonus scheme

25 days annual leave + Bank Holidays

Contributory pension scheme

Life Assurance

Learning & Development opportunities

Funded Training Sponsorship Scheme

Cycle to Work Scheme

Healthshield Scheme

Discounts on B&Q/ Trade Point

Discounts at Nuffield Fitness and Wellbeing Centres

Qualifications

• Extensive knowledge of scheduling with the ability to work independently.
• Excellent administrative and time management skills.
• Experience in a fast-paced, time-pressured environment.

Responsibilities

• Manage and schedule engineers according to SLAs and KPIs.
• Liaise between field-based engineers and clients.
• Handle various urgent and reactive scheduling requirements.

Skills

Scheduling

Communication

Time management

Problem-solving

Job description

Why Join Us

Are you looking for an employer who is big on career development?

Do you enjoy communicating with various stakeholders?

Do you thrive on delivering on set SLAs/KPIs?

Do you want to provide the best customer service?

If yes, then read on...

We are now seeking an experienced Workforce Scheduling Controller, to join us on a permanent basis at our Redditch office.

What You'll Be Doing

Your new role will be within our Central Operations Planning team, where you’ll be covering a multitude of clients. You’ll receive work orders via various systems, you’ll manage and schedule engineers through our scheduling system in accordance with the agreed set SLAs and KPIs. You’ll be liaising between our field-based engineers and client premises ensuring you allocate the correct skilled engineer to attend to the job, considering the store requirements, engineers’ location, and priority of the job through to availability.

You’ll be a proactive and solution-focused individual, as you’ll be handling various requirements which could be anything from dealing with a power cut which requires an engineer within 2 hours, to reactive maintenance work where you’ll need to schedule an engineer within 720 hours or legislative work against critical KPI’s

You’ll already be used to working against set SLAs and KPIs, therefore, it is essential you are SLA/KPI driven with a passion to deliver and succeed. You’ll be resilient, tenacious, and confident when dealing with Engineers, you’ll be able to manage challenge and persuade with ease ensuring you are achieving the best solution for the customer.

What We're Looking For

Our ideal candidate would have extensive knowledge of scheduling and be able to work on their own initiative. You’d have excellent administrative and time management skills, gained within a fast-paced time-pressured environment with the ability to adapt to change quickly. You’d be an advocate for continuous improvement, looking for ways to simplify and improve processes/results to ensure the customer receives the best resolution.

Your key stakeholders will be all Field Operational Managers, Engineers, various clients, and Helpdesk colleagues. Your new team will consist of Schedulers, Senior Customer Support colleagues, Team Managers and Operations Managers.

This is a 40-hour per week working7am – 7pm across 7 days, as flexibility is required for this role.

For this role you could have this experience within any industry and sector but with an aptitude to learn quickly new processes within the Facilities Management world - What is key is that you are confident, have the experienceand are adaptable to all technology solutions

In return, we would offer you:

• Salary: Up to £29,517 per annum, depending on experience
• Up to 4% discretionary bonus scheme, subject to achievement of targets
• 25 days annual leave + Bank Holidays
• Generous contributory pension scheme of matched contributions between 5% and 6%
• Life Assurance
• Learning & Development opportunities
• Funded Training Sponsorship Scheme
• Cycle to Work Scheme
• Healthshield Scheme
• Up to 10% off B&Q/ Trade Point
• 20% off Nuffield Fitness and Wellbeing Centres

To be considered for this position please submit yourapplication via the 'apply' button.

Requisition ID

2025-7486