Workforce Planner

Plantexpand Ltd; Wickford; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading vehicle and plant management company in Wickford is seeking a Workforce Planner. You will be responsible for organizing engineer workloads, managing customer communications, and planning job efficiency. Candidates should possess call handling experience and the ability to work under pressure. This role offers competitive salary and various employee benefits including gym membership and career training.

Benefits

Competitive salary with a discretionary annual bonus

Employer-contributory pension scheme

Subsidised gym membership

Ongoing training to support career growth

Company-sponsored social events

Free flu jabs

Qualifications

• Experience in a busy call handling environment.
• Experience in a high pressure office environment.
• Good geographical knowledge.
• Ability to multi-task.
• Good team player.

Responsibilities

• Organise and control the engineer's workload via telephone and email.
• Alter and update rotas for optimal use of resources.
• Plan technician jobs for at least 90% utilization.
• Maintain a flow of accurate information regarding staff absences.
• Manage inbound and outbound customer communications.
• Develop comprehensive workforce plans up to six weeks in advance.
• Maintain an accurate record of planning on PAMS.
• Collaborate with peer workforce planners.
• Communicate daily with mobile technician team.

Skills

Experience in a busy call handling environment

Good geographical knowledge

Ability to multi-task

Team player

Job description

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Join Our Team at Plantexpand – Workforce Planner Wanted!

Are you ready to take your career to the next level with a forward-thinking, innovative company? Plantexpand is your gateway to an exciting career in vehicle and plant repairs, maintenance, and fleet management. As a trusted partner to some of the UK’s most recognised names, including Thames Water, Openreach, UKPN, Cadent, SGN, Enterprise, and the AA, we pride ourselves on delivering exceptional service, fostering lasting relationships, and ensuring customer satisfaction.

Requirements

Key Responsibilities:

• Organise and control the engineer's workload, including planned services, maintenance tasks, repairs and work in progress via telephone and email.
  
• Alter and update rotas to provide the best operational cover according to the demands of the service, and to attain the optimum use of the resources available.
  
• Plan technician jobs to ensure at least 90% utilisation, achieved through effective planning to group jobs within proximity, reduce travel time, and work with colleague planners.
  
• Liaise with the Management Team to maintain a flow of correct and accurate information regarding staff absence and the resources available to them.
  
• Manage inbound and outbound customer communications related to service delivery or general queries.
  
• Re-prioritise throughout the day as circumstances change.
  
• Develop comprehensive workforce plans up to six weeks in advance to maintain high customer standards and expectations.
  
• Maintain an accurate record of planning on PAMS and relevant customer portals.
  
• Collaborate with peer workforce planners to share resources and develop staffing strategies.
  
• Communicate with the mobile technician team daily and maintain service delivery KPIs.
  

What We’re Looking For:

• Experience in a busy call handling environment.
  
• Experience in a high pressure office environment.
  
• Good geographical knowledge.
  
• The ability to multi-task.
  
• A good team player.
  

Perks and Benefits:

• Competitive salary with a discretionary annual bonus.
• Employer-contributory pension scheme.
  
• Subsidised gym membership for a local gym.
• Ongoing training to support your career growth.
• Referral program and stand-out benefits for standout performance.
• Day shifts (Monday to Friday) for work-life balance.
• Comprehensive training programs fully funded by the company.
• Company-sponsored social events to foster team engagement.
• Free flu jabs.
  

Job Description
Join Our Team at Plantexpand – Workforce Planner Wanted! Are you ready to take your career to the next level with a forward-thinking, innovative company? Plantexpand is your gateway to an exciting career in vehicle and plant repairs, maintenance, and fleet management. As a trusted partner to some of the UK’s most recognised names, including Thames Water, Openreach, UKPN, Cadent, SGN, Enterprise, and the AA, we pride ourselves on delivering exceptional service, fostering lasting relationships, and ensuring customer satisfaction.

Requirements

Key Responsibilities:

• Organise and control the engineer's workload, including planned services, maintenance tasks, repairs and work in progress via telephone and email.
  
• Alter and update rotas to provide the best operational cover according to the demands of the service, and to attain the optimum use of the resources available.
  
• Plan technician jobs to ensure at least 90% utilisation, achieved through effective planning to group jobs within proximity, reduce travel time, and work with colleague planners.
  
• Liaise with the Management Team to maintain a flow of correct and accurate information regarding staff absence and the resources available to them.
  
• Manage inbound and outbound customer communications related to service delivery or general queries.
  
• Re-prioritise throughout the day as circumstances change.
  
• Develop comprehensive workforce plans up to six weeks in advance to maintain high customer standards and expectations.
  
• Maintain an accurate record of planning on PAMS and relevant customer portals.
  
• Collaborate with peer workforce planners to share resources and develop staffing strategies.
  
• Communicate with the mobile technician team daily and maintain service delivery KPIs.
  

What We’re Looking For:

• Experience in a busy call handling environment.
  
• Experience in a high pressure office environment.
  
• Good geographical knowledge.
  
• The ability to multi-task.
  
• A good team player.
  

Benefits

Perks and Benefits:

• Competitive salary with a discretionary annual bonus.
• Employer-contributory pension scheme.
  
• Generous referral scheme.
  
• Subsidised gym membership for a local gym.
• Ongoing training to support your career growth.
• Referral program and stand-out benefits for standout performance.
• Day shifts (Monday to Friday) for work-life balance.
• Comprehensive training programs fully funded by the company.
• Company-sponsored social events to foster team engagement.
• Free flu jabs.
  

Requirements
Key Responsibilities: - Organise and control the engineer's workload, including planned services, maintenance tasks, repairs and work in progress via telephone and email. - Alter and update rotas to provide the best operational cover according to the demands of the service, and to attain the optimum use of the resources available. - Plan technician jobs to ensure at least 90% utilisation, achieved through effective planning to group jobs within proximity, reduce travel time, and work with colleague planners. - Liaise with the Management Team to maintain a flow of correct and accurate information regarding staff absence and the resources available to them. - Manage inbound and outbound customer communications related to service delivery or general queries. - Re-prioritise throughout the day as circumstances change. - Develop comprehensive workforce plans up to six weeks in advance to maintain high customer standards and expectations. - Maintain an accurate record of planning on PAMS and relevant customer portals. - Collaborate with peer workforce planners to share resources and develop staffing strategies. - Communicate with the mobile technician team daily and maintain service delivery KPIs. What We’re Looking For: - Experience in a busy call handling environment. - Experience in a high pressure office environment. - Good geographical knowledge. - The ability to multi-task. - A good team player.