Workforce Manager

JR United Kingdom; England; On-site; AED 60,000 - 90,000; Full time

Job summary

Join a leading financial institution in Dubai as a Workforce Management Manager. This strategic role involves driving operational excellence, optimizing performance, and leading cross-functional initiatives. Enjoy the benefits of a tax-free salary and a comprehensive relocation package while living in a vibrant city.

Qualifications

• Minimum 5 years in workforce or operations management.
• Experience in call center or financial services setting.
• Enterprise-level experience in regulated industries is desirable.

Responsibilities

• Forecast workforce needs and oversee backlog management.
• Streamline operational workflows across teams.
• Monitor KPIs and ensure service delivery quality.

Skills

Workforce planning

Strategic operations

Analytical skills

Project management

Education

Bachelor's degree

Job description

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Ready to Relocate to Dubai? Join a Leading Financial Institution in Dubai as a Workforce Management Manager.

Full-Time | Relocation Package | Tax-Free Salary

Are you an experienced Workforce Management professional with a background in Operations Management, Inbound or Outbound Operations? Looking for your next big career move? Consider relocating to Dubai working for one of the regions leading financial services organisations.

Tax-Free Earnings

Enjoy a tax-free salary and significantly boost your take-home income while maintaining a high standard of living.

Full Relocation Support

Our client offers a comprehensive relocation package covering flights, accommodation, and full support as you settle into life in vibrant, cosmopolitan Dubai.

Work at the heart of a rapidly growing financial market, with access to world-class infrastructure, endless networking opportunities, and a truly global career trajectory.

About the Role: Workforce Management Manager

As the Workforce Management Manager, you’ll play a strategic role in driving operational excellence across inbound, outbound, or back-office functions. From resource forecasting to backlog management, you’ll optimise performance, enhance efficiency, and lead cross-functional initiatives that align with the company’s long-term growth goals.

Key Responsibilities:

Strategic Workforce Planning & Operations Oversight

• Forecast short- and long-term workforce needs using historical data and business insights
• Oversee backlog management and ensure SLA targets are met
• Drive strategic initiatives aligned with business transformation goals

Process & Workflow Optimisation

• Streamline operational workflows across front-line and support teams
• Implement automation to enhance productivity and minimise manual processes
• Optimise the use of workforce management tools and technologies

Performance Management & Quality Assurance

• Monitor KPIs, quality scores, and SLA adherence
• Analyse operational data for continuous improvement
• Ensure effective service delivery through robust performance tracking

Cross-Functional Leadership

• Collaborate with senior leaders, HR, and department heads to align workforce strategies
• Lead long-term, cross-departmental operational projects
• Support business continuity through proactive risk mitigation

Experience:

• Minimum 5 years in workforce or operations management, ideally within a call center or financial services setting
• Enterprise-level experience in regulated industries is highly desirable

Education:

• Bachelor’s degree is essential

Key Skills:

• Expertise in workforce planning and strategic operations
• Strong analytical and data interpretation skills
• Proven success leading cross-functional teams and driving process improvements
• Project management experience in high-paced environments

If you're ready to elevate your career while experiencing life in one of the world’s most dynamic cities, this is your opportunity.

Apply now or reach out directly to learn more about this exciting opportunity in Dubai.